The room was amazing, the size to the how clean it was. Tea and coffee in the room were a lovely touch. Spa was lovely, the only thing there was no plug to use my hair tools. Breakfast had so many options to chose from and food was fresh! The grounds exceeded our expectations and were amazing to look at and walk around!

Only in the spa to have access to plugs, for hair straighteners

Great location and setting. We have stayed before. We didnt use the spa this time but previously it has always been great.

We were told that we had been upgraded (which was a lovely surprise), but when we arrived at our room, there were dead flies all over the bathroom floor. Housekeeping were called and immediately cleaned the room again but when we returned that evening there were more flies! Breakfast was self service and I always think, in a hotel like this, that it should be table service. We weren't offered a menu but later a guest told me that I could have ordered eggs etc from the kitchen. I then ordered avocado on toast with poached eggs which was great. Just wish the waitress had informed us on arrival.

•The matress confort. •kindness of the staff

•Air conditioning not working properly. •Fridge bar not stocked out. •People in the room close to us complained for the noise: we were just talking. •SPA without facilities ( bathrobe,towel, slippers) • room with no cups for coffee •poor breakfast •staff member came in the room with no notice.

Location

Terribile new management. Very disorganised and slow service. Customer service is not as it used to be. Dinner was awful and we got food poisoning from the breakfast. Manager couldn't care less of our poor experience. They advertise an indoor swimming pool but the water is so cold that really you can't swim in it. It was our second time in this place, never again.

Clean

Room not as described.

From the moment my mother (96) stepped out of the car and was met by Richard who escorted her up the stairs to reception it set the tone of what was to come. All the staff we met (Kevin) are ambassadors for the hotel and set an atmosphere you can relax in. The cream tea family celebration was joyful as my mother turned 96 on the 12th November. The response when the TV wasn't working, the prompt response for some extra milk in our room, excellent.

Sorry I haven't got any dislikes.

Staff, so polite , helpful and friendly, breakfast outstanding, room late and comfortable.

I would have liked a window that could be opened at night

the building and the grounds was amazing

the poor service in the bar and breakfast restaurant