Location

No parking for car and they should help us with the bag when we arrive for check in bcz. No parking near the hotel.. they should make parking for the hotel in front of the door special for hotel

The room was amazing

The pool has a weird color, I wasn’t sure if it was clean

Located on bustling Gran Via you are right in the centre of Madrid, surrounded by shops & restaurants & walking distance to the Prado Museum & the Palace. The room was spacious with a large super comfortable bed. The bathroom was a good size with the shower over the bath. The minibar was a bonus to keep milk for tea/coffee. The rooftop pool was refreshing after a day’s walk in the city. The staff were pleasant & helpful with directions, restaurant recommendations & booking taxis. The added touch of a welcome small bottle of cava was a nice surprise.

Our room looked out to a back street. There was a lot of noise at night. It seemed as if goods were being delivered below us. There were many lights but none that were bright enough to read by. The pool was cramped & uninviting. We did not find the spa.

Location was excellent, lots of attractions reached on foot. Shops very close etc. Excellent size room and well equipped. Small pool top floor for those very hot days, enough to cool down, towels supplied.

All good

Location was great!

Pool was not as expected. We booked here because it has a pool but it was very murky and green. The pool area was disappointing and we didn’t even go in the water.

Fantastic hotel

Nothing! Everything was perfect

Central location and exceptional staff who recommended shows/retaurants and willingly drew maps for directions.

the location

the pool . the photographs online were deceiving. the Service is mediocre.

Good stuff and rooms

I really enjoyed my stay here. The hotel is spotlessly clean and our room was fairly spacious with our kids enjoying their own bunk beds in the family suite. Our balcony overlooked gran via which was stunning. The pool (whilst small) was a great way to escape the heat. I would definitely recommend this hotel.

Location

Paella at restaurant was horrible and for $25! Not all staff were friendly and accommodating.

Everything

N/A

Everything

Nothing

It has an amazing location, super friendly, it was unbelievably clean! I honestly cannot rate this highly enough!

Nothing, it was all really really good!

Location fantastic. Staff lovely. Breakfast average

Terrace , no view and very narrow

Nice room, excellent shower.

There was very loud building work which started at 8 am. Given that we only arrived around midnight and had a midday checkout this woke us early. Breakfast was 20 euros each extra. You can get a great breakfast in a cafe just down the street for less than half that price.

Que no me pudiesen dar un early check in ni un check out tarde

The location is unbeatable

Nothing really

Excellent location and staff

Expensive for what it was

Perfect location with stunning views from the room.

Hair ball found in our shower which was disappointing given how clean the rest of the room was.

The hotel was exceptionally clean, as well as the rooms, and the staff was incredibly eager to help with everything and genuinely seemed kind. It was great that the hotel also had a great and functioning AC system. Check in and check out were also very quick and easy. I would stay here again!

The only frustrating thing was that cell service was almost non-existent in the rooms, and the wi-fi also didn't seem to work most days. It worked great the first day, but the rest of the days was almost useless.

Room was very nice, and was kept clean, we had to change a room to a room without A/C noise.. but the new room was fine...

we had a room without a view.. so it was a little disappointing

Hotel was central so easy for walking and sightseeing. Staff polite and helpful. Liked the bar and food and drink reasonably priced. Beds comfortable and loved the shower. Rooms cleaned daily well staffed for checking in and out.

The room was on the back opposite another building so couldn't really open up the curtains and let in the sunlight and the view was rather a messy sight of bins.