No me dieron

El ruido porque está muy cerca de la 5 avenida

The hotel is more on the expensive side.However,it is worth it for the room you get and the fact that it has an elevator.The AC was really nice.It was central AC.I liked the view from the two balconies in the room.

All was nice and good!

pool hours could have been extended further

My room had nothing in the bathroom. I had to go to the front to ask for everything. My TV did not work. I had to go to the front so they can have someone come in and fix the TV. The room with OK but I would not go back again.

The staff seemed like he did not care when I told him there was no soap or anything in the room. He’s like when I get a chance I’ll send someone to you, so if they knew I was going there and I was going to stay there that room should have been done.

This hacienda looks really good, the room was big enough with a nice balcony overlooking the pool, and it is close to everything. The receptionist helped us organise a snorkelling trip.

The ventillation from the couldn't be turned off even with the assistance of the staff. Maybe because of this, there was a mouldy smell in the room

Hacienda type, Mexican Vive, close to all eatablishment (downtown Playa del Carmen). Walking distance to Bus going to airport.

Noise from other visitors who stayed on a nook infront of our room (was up because of their noise- stayed and chat and laugh until past midnight). They dont care and u deratand even if we openned the room. (group of families more than 10).

nice , had elevator big balcony

did not get my room cleaned

Spacious room, clean, centric. I do not complain about the music at night. Pl- del Carmen is a party place. If you want to have it quiet do not go there or stay away from the center. It is ones own decision to got there or not!!! Nice pool to use.

Rooms are very dark inside, no daylight, I felt locked up- only the rooms towards the street have daylight. Upon arrival had to wait more than half hr for check-in. Receptionist had to take care of another place too. After waiting one hr in line for passport control, another half for the bus ticket, the bus ride (all after a transatlantic flight) this was just the top. No wifi in the room, a hotel nowadays should invert in room wifi, not only offer it in common areas.