Never been to east borne was really impressed how clean it was, hotel lovely would definitely come back

Nothing really

No facilities available. No restaurant open. No lift in use. Understaffed. Hated my small, dark, horrible looking room. Wasn’t cleaned properly either. Too far from main town centre. Was not a happy bunny.

Once he was there, Rob the receptionist couldn’t have been more pleasant. I’m Comfortable bed and exceptional linen.

No one at reception on arrival.No breakfast. No working lift. No bedside light. Malfunctioning bathroom tap; water ran all night.

Could have done with fridge in room as hotel was not providing breakfast.

The outside was nice

The room was very small and we had two beds pushed together instead of a double so I kept a falling between them! The shower was tiny and you couldn’t move the shower head down. The toilet seat was also broken. The restaurant was closed and I wasn’t made aware of this. The bar was poorly stocked.

Location is amazing

Mattress had stains on and the night Porter was so rude to us

mothing

staff were not helpful no breakfast restaurant not open om Saturday night place was filthy free parking but it was in side road could not get parking place whole advert was fraudulent

Clean sheets storage good

Shower tray blocked ...lift not working..lack of staff help clean

Very comfortable bed. Helpful staff. Beautiful sea views

Bathroom needs updating Lift not in use, unaware when booked. Lots of stairs to climb to top floor

Quite silent

The toilet is like a cupboard, tiny

The hotel did exist, which I was happy with when travelling from Bedfordshire.

Room: We are upgraded to a 'Sea View' room, with a window covered in scaffolding. Shower: This had one temperature, which was 'The Sun'. We found this out when my 11 year-old child tried to have a shower. The staff took 2.5 days to attempt a fix. Both mattresses were covered in 'stains of an unknown origin' Someone was quite clearly smoking in our non-smoking hotel, which filter into our room each night We had ants in our room! (we were on the first floor) Local homeless people had an argument with hotel staff right under our window. I literally heard every swear word under the sun being shouted at 2am one night!! and to top it off, the hotel chain have ignored my complaints on email, phone and on their website.

Location is excellent

No welcome very limited staff, broken mattresses, broken taps, restaurant was not open, no breakfast, hour late to get into room, no lift working very over priced for what we paid and extreme lack of service. One window opened the others were painted down.

No breakfast

Very small

The location is excellent, amazing views to the beach.It's a quiet hotel, so we could have a good rest. Shower was fine. It is an overage hotel, it worked for our purpose. They allowed us to have a late checkout and kept our luggages, so we could enjoy our last day wondering around.

The lift was not working, they said it was because of Covid. Carpet needed a good clean.

The staff were nice

The hotel was of very poor standard and toilets were horrible

Entrance to the hotel and reception area plus location was good. The bed was combatable and we had a tea & coffee tray in the room

Lift out of order, restaurant closed Our room was located on the second floor which required us to walk up a flight of starts open fire door , turn left open another fire door , up a second flight to the third fire door , turn left through another fire door and the along a passageway. I dread to think what route those on the 3rd floor had to navigate, The stair and hallway carpets dated, doors / woodwork required painting. Final the lead on the kettle was too short resulting in the need to go on hands and knees and plug in under the table.. The reception not always staffed as most of them were multi tasking.

I booked this hotel as it was advertised on booking.com as beautiful hotel. In reality it was old, dirty and very very noisy. Our room was tiny and the reception refused to move us, even though we offered more money. I booked a sea view but got guttering. We ended up leaving early. Very disappointed customer

Nothing I won’t me staying again or recommend this hotel to anyone

the only good thing about our room was the view

space ,maintanance cleanliness.

The only 2 things I liked about this property were the receptionist , Roberto , and the sea view !!!!

FROM THE MOMENT WE ARRIVED THERE WAS ALREADY SOMEONE COMPLAINING ABOUT A WINDOW …. MY SON GOT ELECTROCUTED ON THE TV PLUG , THERE WAS NO SHOWER GEL OR SOAP ?? THE SHOWER WAS SO HOT I COULDNT EVEN COMPLETE IT !!!! THEN THE SCAFFOLDERS TURNED UP AT 945 am BLASTING THERE MUSIC OUTSIDE MY WINDOW , LOOKING IN , LAUGHING AT ME , I SUBSEQUENTLY SMASHED NY HEAD ON THE WINDOW AND THEY LAUGHED EVEN MORE !!! CALLED ME A MONG WHEN I LEFT ……. ABSOLUTELY DISGUSTING PLACE

No restaurant, bathroom and toilet were the smallest I’ve ever seen. Very tired hotel I’m afraid.

No restaurant, bathroom and toilet were the smallest I’ve ever seen. Very tired hotel I’m afraid.

Nothing.

Everything.

The view

One bed broken, taps were loose telly wouldn't work remote was broken none of the windows would open except one warm water took ages to come on the "24/7 bar wasn't open shower wasn't cleaned cups weren't cleaned bed wasn't made