Hotel Magic

Location was good. Hotel was clean.

The shower in the bathroom wasn’t very comfortable to use.

Clean and quiet property . Reception lady was amazing. Everything was smooth and quick. I would like to mention Lori- she was so helpful at the end. She took our bags and kept them safe. She even ask us if we wanna use the toilet before we leave for good. That was so kind. Many restaurants downstairs but was so quiet. Simple way from trains to property.

One more mirror is necessary a specially if it’s room for 3. One small mirror in the bathroom it’s not enough.

Room was enough. Bed comfortable.

The attitude of the staff. The Indian gentleman of the evening is rude & hostile. He informed me only 24 hours BEFORE arriving that I couldn't check in at 11pm because they close counter at 10pm. This hotel is 1 block away from Termini Station, mid Rome! He suggested I sleep in the airport and arrive at 8:30 when they open. I was flabbergasted. No cancelation or reimbursement was accepted. BEWARE OF THIS HOTEL.

The bed was comfy, it was literally just a place to sleep and that’s it. So if that’s what people are looking for, this is your place. Staff were nice too. The location is a bit off, but the plus side is that it’s right next to the main station for trains and buses for airports as well as main attractions, and the station is also a market/shopping centre so you have places to buy anything you’d need such as food, pharmacy etc.

The place was clean just they don’t change your bedsheets or at least hoover the room - there was a lot of dust, some ants here and there and I found a silverfish in my room. At least they change your towels and stock up on simple toiletries. There no breakfast but you do have to request for a kettle if you want to drink a coffee before you go out. The only thing is that, if you get up super early like before 6am, and you want to shower, there no hot water - we believe that it is cut off at some point during the night (the landlord/lady lives across the place). The hotel is basically flats within a flat in a building, so you have to ring the bell from the main entrance, go up 3 floors (mind you there a lift but it’s super small but understandable why, as it’s built within the stairs), and then the staff explains how to open/close the doors and hands you a set of keys for your room. Be aware, if you bring valuables, they are not responsible for whatever happens. When they clean your room, they do not lock it back after (even when you locked it before you have left for the day). So really anyone could have gone in and steal something from your room.