Small, tropical hotel in the perfect central location. We had a room with a huge balcony overlooking the beach and loved it. The room is spacious, looks a little more rustic in person than online, but that doesn’t matter at all. The bed and pillows are very comfy and it’s a spacious room. The staff are all outstanding here- the girls at the desk, the groundskeepers, the guys at the bar/restaurant are all great and so hardworking. The beach is cleaned every morning, the sand around the property is raked throughout the day. The cushions are put away every night and the covers are changed, so when you go to use them they look brand new. I had read many complaints before arriving regarding the noise. There are absolutely lots of different restaurants or bars nearby that play music and yes it can be heard in the rooms. However, once I was in my bed with the fan and a/c going, the noise did not prevent me from falling asleep nor staying asleep. I’m not sure if that’s because I was in an oceanfront room, but that was my experience. I’m a light sleeper and always use an eye mask and earplugs, even at home. I did the same here and slept fine. The other complaint I had read before going was that there was only one outlet, in the bathroom. My room also had an outlet with built in usb between the beds, so this was also not an issue. We explored a lot of the island, and what we appreciated about La Palapa, is that they don’t play loud club music day and night like many of the other places ( that would have driven me nuts!). Instead at the beachside bar/restaurant they have mellow music playing. So much more relaxing! There is a water refilling station at the check in desk that we used constantly throughout our stay. They also supply shampoo, conditioner and lotion. If I were to return to Holbox , I would definitely consider this hotel again. (It would only be the price that would potentially keep me away). I feel that what I paid on my visit was worth it.

Amazing location. Best bit of beach where you can walk straight into the water from your sunbed.

Unfortunately the noise from the bars is quite loud and does go quite late.

the property is right at the beach and the beach is very clean. it is also as close as it can get to centro. I wouldn’t choose any other place ! Also, the staff went above and beyond to help us out. A special thanks to Rocio, she is an angel ! Erica was great too :)

nothing to dislike actually

Everything about this hotel is perfect. Located on a private beach which only has a very small number of people passing through as they walk further up the beach. Food and drinks from the bar are perfect, the room is exceptionally clean and the staff can't do enough for you. We can't thank the guys at the bar enough, the breakfast and lunch was absolutely amazing and the cocktails even better (we're really sorry but we can't remember the lovely guys name from the beach bar but he was amazing and so so friendly) Please thank all of the staff for their hospitality, from the reception staff to the bar staff, chefs and cleaners. Everyone we spoke to was extremely friendly and they cannot do enough for you. We will definitely be back!

Absolutely nothing! Perfect all round.

Great location and good service.

This hotel is absolutely fantastic, right on the beach. The staff are wonderful, we had the best time and didn't want to leave. The rooms were fine, traditional Mexican style, great a/c. We were on the first floor with a balcony complete with hammock and view of the water, so perfect.Each morning was like waking up in paradise, it was so relaxed. The staff went over and above to ensure guests had a great stay, we really appreciated the level of service and sincerity. We loved this hotel and hope to make the trip from Australia again. Thanks so much La Palapa and shout out to Salvador who was amazing!

Nothing to dislike at all.

pretty much everything especially the staff who work really hard and do an outstanding job

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Location and staff were great!

Great location, lovely beach and very friendly staff.

The room and bathroom was very basic, but it was clean and the location and staff make for a great stay.

The bed was confortable and the view is nice. But that’s it to be honest.

We were offered a room on the ground floor, with a direct view on the sunbeds and a lot of people passing by. When we asked to change rooms, the staff was not friendly and basically told us that they had the right to give us a room on the ground floor. That is indeed correct, but as we paid 300USD with an upgrade they suggested, we never thought that would be the room we would have gotten. Moreover, the breakfast was really mediocre. I strongly suggest to check out other hotels on the island, who are much much better, cleaner, more beautiful and do not have such a stinky beach (this is a real thing in Holbox, but especially at this hotel).

Excellent location! 2 min walk from all the restaurants and bars but far away from all the noise. All the staff was very lovely and attentive, the breakfast was the best I’ve had on the island! The guacamole was unbelievable, I’ve had it with every meal!! :)

Everything was perfect

Excellent staff, location and its right by the beach

The water at the beach wasn’t clean but due to weather

Nice massage, good breakfast, close to restaurants

Loud music nearby at night, the shower flooded into the bathroom and room almost to our bed, scheduling massage was chaotic & staff said conflicting information. Overall I would not return for this price

location, Staff and facilities.

There is places around with loud music, so it can be a bit hard to sleep.

Even though it is in town, it is very quiet. Salvador at the beach bar was great! Took great care of us

They need a door mat to wipe sand off your feet when stepping into the room.

A super located Hotel, which is more private - the staff was really friendly, helpful and professional. The room was beautiful, you hear the sound of the sea. The food was very good

The property is very close to the center yet it is perfectly peaceful. The property is literally on the beach. we also had a beautiful balcony!

I can’t really find anything to fault them!

Friendly and courteous staff. Great location, close to town center and right on the beach.

I would only recommend better bath towels.

The location was amazing.

The rooms were not great, and the shower was awful.

this hotel was amazing! the staff were very kind and helped us with anything we needed. the location couldn’t be better and the rooms were very spacious, with a great view! breakfast was also delicious and a good size portion

the shells that are used for the sink and shower are aesthetically pleasing but in reality it is difficult to have a nice shower as the water pressure is too hard. other than that everything was great and I’d still stay again

Location is perfect to everything and the property itself is located steps away from the beach. Truly beautiful and relaxing. Great AC and friendly staff and great complimentary breakfast. They give you incense to repel mosquitos.

The best fed was firm and the sheets were very thin. No tv and no room phone and the hammock smelled but it’s island life!