Mystique Holbox by Royalton, A Tribute Portfolio Resort

Schöne Zimmer. Direkt am Strand. Ruhige Insel. Viel Natur. Freundliches Personal. Gutes Restaurant.

Location was good - short walk to town Rooms spacious for families Small and boutique Access to own beach with beds Having a pool a nice bonus

Pool could do with daily cleaning - lots of iguana poo and leaves / sand and green algae formed during our stay so last day I didn’t let my child in the small kids pool Beach restaurant such a wasted opportunity- no vibe yet prime location for sunset Cocktails were very hit and miss Overly expensive for food so no one eats here We didn’t have breakfast - I recommend you don’t either and eat in town as so many great options Next door there is a huge building site development happening, we were lucky as our final day on check out they really got going with the heavy machinery and it was noise all day into the evening - no warning of this either from hotel which I think is poorly communicated to guests Also lots of maintenance happening such as painting and fixing broken things but this should be done out of season ideally overnight

Good: - the beach beds & set up - the location to town - quiet beach location - the room & cleaning services - free mosquito repellent (when staff remembered to refill the dispenser)

Not so great: - understaffed at beach club, super slow service - husband tried to order beer at the bar (for speed) and the staff seemed so confused, was a whole process for the bar man to simply hand him the beer - more attention given to the day trippers who come to the beach club for lunch (my food took almost an hour because of this) - small portions and basic food, nothing memorable, expensive - no atmosphere in the beach club at sunset, and such a good opportunity for it

Comfortable bed Cleaning staff very friendly

The pictures oversell the property in terms of - location (it is not directly on the beach, only the hotel restaurant is, left to the hotel is a building site, view on the right is to an abandoned building site) - being well kept (it feels a bit run down and not well kept in shape) - no ‘love’ or warmth - cleanliness (the bathrooms have mold , the surfaces are okay cleaned but it could all benefit from a deep clean, balcony has stain on the floor, pillow cases too) Another disappointment was the check in. We booked a suite with a king bed and sofa and got two queen beds. in booking.com these are two categories and when we asked for the appropriate room we were told that they are full, maybe we can move the next day. We checked in at 3:30pm and saw other arrival cards waiting for other check ins. We insisted and after one hour waiting time, we got our room . Very frustrating process- we asked to speak to the manager and I would have expected that they would revert to us during our 5 day stay - but they didn’t. Overall for this price tag $350 a night you’d except a certain standard