Location,cleanliness,and little extras

Nothing

The breakfast was delicious, no matter the selection. We prefer not to have a buffet as the quality of food is more often than not, better. Good options available. Roof top pool although not large was a good size for the size of the hotel. Staff bring a professional, cool vibe.

We enjoyed the Ovalo experience

The hotel is very well-located right next to the Kuta Beach. The room was clean and cozy, the infinity pool on the rooftop had a very nice view. Restaurant on the rooftop is also very nice and has regular prices. Having a laundry corner for the guests to use is super convenient when someone is staying a bit longer.

It's quite noisy - we've read such opinions before, but decided to find out by ourselves. The walls are practically out of cardboard and you can hear everything not only from the rooms next to your, but also music during the night.

Good location, like the sky bar.

The check-in process was handled poorly, there was no reception or greeting from anyone when i arrived, and there was no mention of a welcome drink voucher.

location

cleanliness

great location, family suite is spacious, sea view is good.

no kids club.

location can’t be beat: beachfront & 5 min walk to Beachwalk mall. hotel is beautiful and staff are exceptional: very helpful, kind and understanding. great amenities. Food and beverages are great.

nothing

we like the rooftop the most. the staff were excellent. all the needs were met by the staff. only on the last day at night kids playing outside our room and making lot of noise. they were playing as if it is playground. bathroom door is little bit inconvenient

bathroom door

Everything. Staff, location, I will definitely stay there again.

Nothing.

spacious room, well-equipped gym, great rooftop social club, nice breakfast choices, and great service!! definitely, a nice hotel that convinced me to visit other Ovolo hotels

it was pretty noisy, the windows do not insulate well, the terrace lacks privacy and has no view, although the hotel is next to the beach I didn't spend any time there as it's so polluted!!

Great location on the beach in Kuta, clean rooms, nice rooftop bar.

Personnel on the rooftop bar were a bit rude, apart from that a very nice place!

Contemporary and young hotel with vibrant team spirit and I have noticed a number of times the service team were grouping together and working very enthusiastically - with great smiles!

It appears that the hotel targets single, group and couple travellers but not family travellers. I travelled as a family and did not find this place to be child-friendly. After receiving 3 complimentary drink vouchers, I went to the rooftop to redeem the vouchers. There were only two choices of mocktails which is fine for two adults but when I asked for some fruit juice for the third drink for the child - this was not possible. Similarly I notified the room occupancy for 2 adults and a child when we booked for room + breakfast. However, when the breakfast menu option was presented (limited to one item per person), we were not offered a breakfast item for the child. We ended up paying extra for other breakfast items but the bakery basket did not have freshly baked items - the croissant was very stale. My child was disappointed with the lack of drink and lack of food choices. For a family traveller, when a child is not served well, the experience is very bad. We ended up going outside to another hotel for all other meals.

The comfy-ness of the bed, pillows and bed linens. Felt so comfortable and warm when you are in it. Akin to silk kind of linens.

Couldn't get a better location, close to the restaurants bars etc and directly opposite the beach with surfs breaks. The room was fantastic and the staff were outstanding 👏

Nothing

very clean and modern. friendly and helpful staff. Rooftop pool and lounge are absolutely beautiful. location is very handy for shopping.

what’s there not to like?

Very comfortable. Decor great. Nice pool area with bar.

There was a DJ that played thumping music until 1 am. If we knew about this we would have booked somewhere else.

washing and dryers great gym with everything. clean,staff amazing roof top bar to watch sun set and great vibe!

no kids menus

Our stay in this hotel was absolutely amazing. The communication with the hotel staff was very quick and professional. Everyone in the hotel was very helpful and kind. Our 2,5 year old felt very well here. I did also have a birthday coming in the next couple of days and they made me a lovely card and brought a birthday cake to the room. Very lovely! thank you! We loved the decor of the room, the rooftop bar was awesome as well as the pool and the gym. We were really happy with this choice for our super short stay in Bali.

Nothing

the room is clean

- when taking shower, water always comes out from shower area to the closet area, as a result the bathroom mat is always wet. it’s so uncomfortable as we must always drying the wet closet area with lots of tissue. - the room lights are not bright enough, the room is dark - breakfast is not a buffet, no wonder after knowing the breakfast price per person is 100 thousand rupiah

Right on the beach, but the beach does have trash in the water

There aren’t phones in the rooms so you have to download an app to talk to the front desk

Rooms, rooftop, facilities, top location. Yoga and Boxing classes are available for free. I'll be back for sure

just tiny complaint, window was not very clean in my room

waiting 40 minutes to bring my luggage, bills devices not working

Very nice Hotel and room. Friendly staff!

Kuta is not very beautiful - to be honest. Restaurants in the hotel were not very satisfying.