Service was easily accessible, apartment was clean. Braai facility

Noticed a cockroach on the braai facility and asked for 2 separate beds instead one queen sized bed on my booking but when I arrived the housekeeper was not informed that this was requested hence they could not accommodate the request

The apartments were reasonably priced and generally met expectations for what we needed . The housekeeping staff was the friendliest and on the second day the apartments were cleaner than on the night we arrived . The check in process is quite simple and flexibility to check in late after a long travel was appreciated .

The checkin staff in room 50 must be more pleasant and welcoming . He was not rude but he did not meet bare minimum standards of welcome and explaining a few things about the apartment e.g . load shedding times etc . Being on the 3rd floor without an elevator and travelling with senior citizens and lots of luggage was not convenient. Not having porter service or luggage assistance did not help . We expected 3 similar apartments but got two similar and one which was smaller with less amenities. The apartments need fumigating especially to get rid of the tiny cockroaches in the kitchens and bathrooms. One apartment bedroom light was flickering, checking this before customers arrive is pertinent. Another apartment had a gaping hole in the celling. Also its important to notify guests that there is no back up plan for load shedding and that while it will be hot in the apartment , guests are not allowed in the balcony . The security personnel got irked by this and their disposition matched this .

The gate guard was extremely helpful. Check in can be improved with a welcome brochure. I had to go back upstairs to ask about wifi password and check out. Had no way of getting hold of the front desk.

There were serious issues with cleanliness. There were a lot of stains on the sofa, chair, kitchen chairs, bed linen, pillows and soap holders, bin lid etc. These all can be addressed with closer attention to cleaning details.

The location was perfect, next to all places that one needs to go to e.g mall, gym

The property did not have aircon. And YouTube was not working. We also wanted an apartment that was on the ground floor so that we are able to make some bbq.

Facilities were awesome, it’s good for also long term visits.

The heat. One day there has to be an air conditioning or atleast a mini fan.

The apartment was big and the location was good. As well as good parking space

Entrance into the place was confusing. There was no Aircondition and complementary bottled water. Also no iron provided. The Wi-Fi password was not available, we had to go to the security gate to ask for assistance. A welcome note would be ideal with all relevant information.

The room was perfect, clean it felt like home.

The beds were braking I think

Nothing!

1. TV did not work 2. We came back in the evening and beds were not made. 3. Towels were not changed 4. Too many cockroaches 5. Loud music

N/a

The rooms could have been ready as per the check-in times. Had to wait a little bit for room to be ready.

The apartment was very comfortable and cozy. The property is also very quiet and very close to the highway and Sandton. The staff was helpful nd friendly at all times.

I stayed in unit 33 - The shower pressure is low and the hot water does run out quickly and takes a while to heat up. I'd also prefer it if the rooms had air-conditioning or climate control. Other than that, the unit was definitely comfortable and value for money.

Value for money, more than anything.

Crockery and cutlery not really clean. The pots were disappointing… Otherwise super beautiful and clean place.

The apartment was very modern and clean. Really lived up to the images posted online.

Lack of ventilation in the bathroom. And the bed was very uncomfortable.

L’attention, la sécurité

L’impolitesse des certains gardiens

Great Location close to the Sandton area. Close to the Sandton mall.

n/a

The bedding was dirty and had bugs. We were charged a cleaning fee but our house was never cleaned.

Clean, spacious and quiet neighbourhood. Also they were willing to extend our stay for an hour at no extra cost! Highly appreciated.

Basics like salt could have gone a long way :)

I liked that it was in sandton and close to the mall

The property experienced loadsheddinf and should have shared the schedule with us. We also had no towels in our apartment and they only brought them the next day.

The eccentrics

No magneto torches or ang arrangements during load shedding. Plus the owner needs to invest in a coach that was ragged.

The location was great.. the balcony was nice and the furniture & Facilites where good.

The place wasn't cleaned properly.. the bed sheets where dirty. The host was suppose to change them overnight so that they could have clean bed sheets.

Nice and clean

No AC and its cold in the apartment

Space, parking, security

Constantly ran out of hot water. Had no line to hang laundry

Lovely place. Extremely clean. Would definitely recommend

Not sure if this is a common problem due to very tiny water heating system, but there seemed to be way too little water to have a bath, wouldn't even be enough to bath a baby in a plastic baby bath

everything was perfect except for the blanket.

The blanket was dirty i guess its a mistake because the first time we slept there they gave us a clean blanket