Nice room

Nothing

The location

Nothing

- As my wife and I stayed at the hotel during our honeymoon, the staff prepared a very nice setting in the room which made it look more cozy and romantic. - The staff was friendly and very efficient. - The location of the hotel is only 1 minute away from shopping malls. - The hotel as a whole is clean. - The breakfast was a buffet, and it had a wide variety of choices. Also, food was fresh and delicious. - The dinner at The Shook, was also satisfying and rich in possible choices.

From the start till the end, everything was superb. The service of the staff and the cleanliness of the room is maintained.

No negativity for me.

The commitment of the staff was the highlight of the stay.

Not enough lifts, pool area out of order, no smoking rooms.

Location is near to Bukit Bintang Very clean and quiet Free brownies everyday (it was soooo yummy) Hotel staff very helpful and always greet you with smile

Poor english speaking staff Unavailability of halal certified restaurant / cafe at the hotel No pool for kids

Wonderful & extraordinary experience. Staff was perfect.

Food was average, expected more from this place.

- 2 bedroom apartment was huge! - Very clean - Wifi worked well - Excellent location: Almost connected to Pavillion with all the delicious restaurants. aircon'ed bridge&shops all the way, except for 1 street to cross (which sadely reminds you each time of Malaysia's petrol stance: 5+ minutes of green light for cars, barely moving due to constant traffic jam, vs just 15 seconds for pedestrians to cross the 4 lanes road) - Aircon in first apartment worked really well (we could set it to 21 deg and be comfortable). Not so well in 2nd one: even at the minimum 18 deg temp setting we were sometimes a bit sweaty. Aircon quiet enough in both cases. - Firm&comfy beds

- The swimming pools were too cold and not very attractive. Kids swimming pool unbearably cold, and adults one only passable. Ritz managers: Go check the Sama Sama KLIA hotel pool to see how it ought to be. The noise! - First the noise from outside construction: A new skyscrapper is getting built just next to the hotel, the construction is currently around floor 20's level. Noise all day long, worst when it wakes you up at 7 or 8am. We couldn't get a room facing another direction. I'm not sure if the hotel staff couldn't or wouldn't... - Noise from the street, horning cars, bad during the day but quiet at night. - The windows didn't help at all with sound insulation. Very old, very leaky (for sound). One of them was "enhanced" with scoth tape (pic attached). - After a few days, a new upstairs neighbour started banging doors every few minutes for hours. We got another room easily (with same construction noise).

Size of room Location

Old facilities Below expectations considering the ritz Did not meet our expectations

Nice location Clean facilities with a bit of old charm

Check in staff a bit young and inexperienced

location

not clean, bed not comfortable

Cleanliness and comfortable

The Air-conditioning was warm

I liked the general ambience of a good hotel: clean and it even smells good.

The room was not well equipped as would be expected of a “Ritz Carlton”. The 2-bedroom suite was quite sparse compared to the single rooms on the opposite wing. The phone had buttons for making direct calls to various services. They didn't work. I had to call the operator; which is fine but it shows the hotel is running on cheap. The breakfast buffet was not that great either. I’m glad I opted not to pay for breakfast. I paid for one morning and its not worth the price. Plus, I think not including breakfast for all the rooms especially a 2-bedroom suite, which i stayed in, is a little bit petty. It seems like the Ritz Carlton KL is heading towards becoming like a “budget airline”: no frills and if want extra you have to keep paying. You need to have better imagination running a hotel of this reputation.

Everything about the room

There may be some mischarged of fees. I was being charged twice.

The hotel is very clean and staff are very polite.

The dinner was not very good.

The room was clean and comfortable. Breakfast was Amazing with loads of delicious options. Its only 5 mins away from Pavillion and really near going around KL using Grab. After checking in, loving how friendly the staff was and my kids love them.

During our arrival the receptionist was not too friendly. I know we came late but at least smile and make us feel welcome. And Sadly our room air-conditioning was not cold enough since KL has a hot weather. The swimming pool was not suitable for kids below 6 years old.

Everything from the cozy bed, privacy and spacious rooms to the small details like toiletries, the upholsteries doesnt smell at all too

No washing machine, dryer and clothesline even though there is an xtra empty room next to the kitchen