I paid for breakfast during booking and when I checked in, the attendant was saying I did not and wanted to see my receipt from hotels.com. I am disappointed that the details of what I paid for is not clear to the hotel itself...

I booked this hotel because BringFido advertises it as "Pet Friendly". The hotel was supposed to provide bowls, treats, poop bags, etc. but nothing like this was available. I requested a room on a low floor near a stairway because one of my dogs has a fear of the elevator. The check in person said that request was impossible. So they located us on an upper floor (6th) a mile walk from the elevator, near a stairway with no access to the main lobby. We were basically forced to either climb up and down six flights and hike down another hallway to exit the hotel or stress my dog out by using the elevator. So inconvenient. This floor also seemed to access all the noisest guests in the hotel including large groups of screaming children running up and down the hallways, opening and banging doors closed most of the evening. And we never did find the designated pet walking/relief area. Not sure that even existed. Could not relax and enjoy at all.

It was amazing very quiet the beds were so comfortable and the shower had so much water pressure dinner at there restaurant was excellent

Reasonably comfortable accommodation. Clean, everything works, fixtures are in good shape. If you get a good deal (which I did), definitely worth a repeat.

This was by far my favorite hotel for an overnight. It was clean so comfortable and had a great breakfast. The lobby staff was exceptionally helpful and the scent wafting through the lobby was heavenly. I would highly recommend this hotel and look forward to my next visit .

Comfortable stay. I had some nice days there. The building is modern, bright, best location in the area and the room was quiet, well decorated, useful furniture and the bed provides restorative rest. Its easy to access, close to shops and parking garages.

The people in the rooms next to use kept us up all night . Embassy suites was better

Very nice welcome! Hotel needs charging stations

It was nice but noisy .

Pet friendly, great rooms at affordable price, staff was great.

Really nice staff and it’s cleanliness.

This is a great hotel. The only thing is some of the windows in the low rise section of the hotel do not open. And you can’t control the temperature of the room very well.

The hotel in general are beautiful outside/inside, very comfortable rooms, place very clean, staff extremely friendly and polite; breakfast was delicious, pet friendly without additional charge, overall great hotel!

Beautiful hotel. Staff was very accommodating, gave us complimentary passes to Starbucks given it was my boyfriend's birthday. Also allowed late check out with a fee. Breakfast was delicious as well.

Very comfortable room. Great breakfast. Conveniently close to the highway.

Always a pleasure in Boston from the ambience to the history

My sons and I had a staycation here as the impending snowstorm was looming. My eldest wanted to swim, while my youngest wanted to play in the snowfall. This Westin allowed for both quite easily! We stayed in a Jr Suite and were very comfortable with the extra fold-out sofa. The room was clean, quiet and comfortable. The temperature of the pool was pretty cold to start. Eventually, a maintenance person came and turned up the heat (likely kept it lower temp during the week of less use), and although it was a tad warmer the next day, it still was a bit cold for my taste (my kids said it was great). The gym and pool areas were all very clean and well-maintained. The only true downside was the breakfast at their restaurant, Relish. Their breakfast buffet costs $26 each! It's the same spread I can get at other nearby hotels and it would be included with my stay. Kids eat the same at half that, $13 each. Instead, I got an omelette off the menu, and my sons split the pancakes. One glass of orange juice was $6, and milk $4. In the end, we still paid over $50 for one small meal. Knowing there's a Dunkin' Donuts across the street and plenty of restaurants around, I'd highly recommend seeking your foods elsewhere. Overall, we had a wonderful stay and will return.

Very nice

The beds are super comfortable. The walls are very thin as I heard another couple all nite. The room was very clean with the exception of the bathroom counter. Due to covid - I would have thought complementary individual bottles of shampoo, conditioner, lotion would have been left in bath room verses big bottles left in the bath room which is used by previous guest. Nevertheless, my visit included breakfast however I was never given the vouchers therefore the next morning when I went downstairs to the resturant for breakfast the resturant stated it was $20.00 for the breakfast buffet. I went out for breakfast and later asked the front desk about my complementary breakfast and this is when the same women who checked me in handed me the vouchers. Also, I had listed I was reserving the room for a total of 2 people yet I was only given one key card which I found strange as I review and stay at many hotels and this is the 1st hotel to only give one card key. Also, I was never given the wifi password which was also shocking most hotels provide all of this information at the time of check in. The hotel is very beautiful with a nice size gym and a nice size indoor pool which is heated - nice in the winter time. The garage is scary and the hotel does require $15.00 per day for parking which i paid. There are two resturants directly across the street along with a dunkin donuts. Also its right on right off the hiway.

I liked my room, the junior suite. My daughter was very comfortable sleeping in the sofa bed. The staff at the dining room was very pleasant, very friendly.

Very nice place

Comfortable room, nice area

It was a nice stay.The restaurant breakfast buffet is awful looks like they recycle food and use again n again and for an establishment that seats over 100 people the dinner service and menu was very below average for an expensive place. Overall I had a cool stay. Pool and gym are good.

We had to travel to this area for a speciality veterinary and couldn’t be more impressed with how we and our cocker spaniel were welcomed!!

Was good

The pool was dirty and there was no towels at all. The room we stayed in was nice but rug was a bit dirty.

Clean, quiet and comfortable. 👌

The hotel assigned me a room on the opposite side of the building. We couldn't sleep because of the loud fan noise. There was also the issue of the room being cold at night, despite the fact that the thermostat was set at 75 degrees Fahrenheit. The last complaint is the shawer's ineffective water spraying, which wasted a lot of our time. Furthermore, the shawer handle was loose, and the shawer drain was plugged. Due to the holidays, receiving assistance was difficult and required a lengthy wait. Room service cleaning did not begin until late at 4 p.m., making napping difficult for the children.

This is a nice hotel in a suburban corporate office area. There are a couple of restaurants within walking distance but you definitely need a car. Staff was nice at check in and we did like the room. However there weee no extra pillows and blanket for the pull out couch and the robe in the bathroom was stained.

Staff was very rude and not pleasant in any manner. Ordered room services as offered and they were clearly bothered to take down the order. No bottled water available in mini fridge in room, so 20minutes later I called down to ask where bottled water was available and before I could state why I was calling said the staff member picked up and stated “Sir! Your room service order will take more time than this, it will be up when it is ready!”. After asking where bottled water was available or whether they could send any up with the room service I received a reply of “Sir, we do not do that.” And they hung up. Throughout the night we barely slept as the air vents to our bedroom appeared to be connected to the above room where we could hear the upstairs guest coughing, dry heaving, and going to the bathroom throughout the night. Definitely will not be staying here again.

Beautiful hotel and friendly staff

slow check in