Excellent location and looked nice

Beds were way too soft, felt really old. Front desk staff and bar staff were very rude and unfriendly, cost for food and drink was outrageous, no one answer my noise complaint about the couple in the room next to us having loud sex between 11:00pm and 2:00am. Cost for room not worth what was provided.

Don't do early breakfast, but all looked great and good.

Nothing loved it all.

I feel that Starbucks should stay open later than 11am

Wonderful hotel. Staff was amazing! Restaurant was very nice. We loved that they had a dedicated floor where no pets are allowed. We have allergies to pets and it was so nice knowing that no dogs or cats had been in the room. It was very quiet for being a large hotel.

Always enjoy my stay here. Staff accommodating, pleasant, and efficient.

N/A

Very good hotel

There was some machine noise in our room which the engineer could not fixe,so they immediately moved us to new room, much better. Staff was excellent

Nice big room.

Not many choices for food.

Nothing

Rudest staff I have ever had the unfortunate experience to interact with. Was charged twice for my accommodation and was refused a refund. Disgraceful!

A nice hotel, but too expensive, breakfast was not so good, parking was not free.

Clean and comfortable room

The staff were pleasant.

The walls were paper thin. If someone opened their door it was very loud. The ac was loud. The refrigerator was loud. Had to call down to the front desk at 12:30 pm to ask if they could do something about the loud drunk people next door. It was a screaming kid the night before. Got between 5 to 6 hours of sleep each night.

Check in

The wait for breakfast and the price for breakfast

Perfect stay near our daughter

Easy access from our route

Rooms clean and modern.

Price point high considering distance from City Center

Having to pay $15 for overnight parking

Staff

At the check in the service was so lovely

Hmmmmmmmm.

Way to much pot smoking in the parking garage and hallway. Noise, barking dogs

Didn’t know it was Offered??

Only one face cloth

Nice sized room. Great view

There was a beatle or bug on my sheets. Had wings so not bed bug. I crushed it and left for housekeeping. No restaurants open after 10:00. $15 for parking seemed crazy for Waltham

Overall a most unsatisfactory experience.

I paid for breakfast when booking through booking.com however the guy at the desk insisted that he could not see any reference to breakfast being included in the rate I paid. For this reason, I found myself having breakfast outside in the office. Overall a most unsatisfactory experience.

Beautiful building in a fantastic location with water views

Had to pay for parking

Westin used to be a quasi-luxury hotel. I don't feel this is the case anymore. Clean and comfortable, to be sure, which is the most important attribute, but the satellite TV service is horrible, the channel selection is pathetic, you downgraded the soap, the front desk literally did not answer the phone all morning on day of arrival after pressing the appropriate option, and where is the fruit-infused water in the lobby? Never mind, you don't have the staff to pull that off.

comfortable & excellent value

The location was perfect. I happened upon a great deal.

I never like paying for parking.

I liked the location of the hotel.

None

It was a little closer to fendway and price was resemble.

Parking, I wish it was included with the hotel not that it was bad but should be included with the hotel.