It was pleasant stay and very happy with everything! We used airport shuttle which was very easy to arrange and super smooth. Breakfast service also nice and reasonable but wonderful selection we had a great time!

Toilet needs attention - won't flush completely and burps. TV will not turn off unless you get out of bed and reach up behind the label in the front and find a little switch to turn it off. Housekeeping came in, replaced towels, coffee and straightened up everything but the bed - left it unmade. Requested at the front desk to have it addressed the next day - came back to room and no one had attended to it. Front desk said that it would be done a third time - it was. Only problem is one of our personnel pillows (small and black, nothing like a hotel pillow) was missing!! Tracked it down the next morning with the help of the employee in the breakfast room.

Would have been nice to have known about hotel construction being done before booking ot atleast let the price be reduced alittle during this time. Another concern was safety in the parking lot. There was plenty of light poles around the parking lot but none of them was ever on so we had to walk from vehicle to inside always in the dark in a area we knew litttle about. I felt they could have had atleast some lights on for safety and piece of mind for guest.

Very clean and friendly staff

Housekeeping was suppose to come every other day. Didn’t happen. We had to go get towels and coffee packets. Toilet didn’t flush correctly.

Easy access to Washington Dulles Aurport.

Great service & clean spacious room. No issues during the stay.

Great stay. Staff is good too. Hotel has to figure out how to get a bigger parking lot. Street parking doesn’t count as hotel parking.

Friendly service and comfortable stay

Hotel & room were clean and great bed to sleep as a couple on King bed. Bfast was fully stocked and great. Shuttle quits at 11pm so Flt arrivals after this would be taxi or ride apps. Uber is quick while Lyft had waits in excess of 15 mins.

It’s a couple weeks since we stayed at the Fairfield Inn Chantilly 7/24 to 7/25/23, but I have to post this review. Our stay was wonderful! It was the staff that made this hotel stand out. Felt like staying at a family run B&B. We arrived late on 7/24 with 3 kids and 5 bags plus baby seats and everything. Instead of having to wait for a shuttle bus, as soon as I called the hotel the friendly gentleman at the front desk called a Lyft for us. Unfortunately the big suv was too small for us (Nissan Armada with captain chairs and not enough trunk space) so we called again. The gentleman called another, bigger group Lyft, but instead of a Suburban or something big a Tahoe came out, too small again. I called again feeling bad, but the gentleman was super understanding and simply called two large Lyft for us. The next morning we needed to go to the car rentals at the airport, Two ladies were at the front desk, talking to us and our kids in the nicest way. Lyzzet (as far as we remember the name) tried to call a Lyft for me (the plan was for me to pick up a rental and then pick up my family). Unfortunately the system to orders a Lyft car, was down. Lyzzet apologized many times and after trying for 15 minute said, if everything fails, I will drive you personally. A couple minutes later, she was able to have another hotel employee drop me off at the airport. The young lady was super friendly too, we talked about family and kids. She made sure to drop me off right at the rental office!!

Clean establishment and very friendly staff

Wonderful staff.

Good stay

Missed the waffle machine at breakfast

Very clean and helpful. We weren't able to check in until about 11:30 pm as we had attended a James Taylor concert. There was someone at the desk and very helpful despite the time.

My room was pre chilled prior to arrival. Thats' a big plus on these hot Virginia days. Spacious room. Great water pressure in shower.

Great place and great workers!

I’ve been at this property before and was very happy being able to check in early today. Front desk was very nice :) clean and nice room. Very satisfied!

Very dated. Tv didn’t work in the room. Manager said he couldn’t do anything since they were booked so there was no room to move us to. Stains on one of the bed covers. No AC in the hallways so it was very hot. Smelled musty throughout hotel. Pool at the hotel has been filled in so don’t plan on relaxing by the pool. Manager indifferent to issues and could usually be found outside smoking.

They let me check in early and we're super nice about me showing up early. The staff has been very helpful.

I can for my birthday getaway

Front desk service were great by Nasir, Clay and Moe! Very outstanding customer service we’ve received from Sandra at the morning breakfast hours! Appreciate …

Front desk staffer Paul from Zambia was very friendly and helpful. I appreciated the availability of fresh apples at the desk upon arrival, ease of parking and side entrance, elevator, and wheelchair accesible room appearing newly renovated. Best was the simple, good tasting hot water for tea/coffee available at the counter along with delicious oatmeal, coconut, dried cherries, sliced almonds, and simple Dannon yogurt with no fake sweeteners. After so much travel and s stay the previous night at another place with terrible water for tea and coffee and so many gluten-FULL breakfast items but few gluten-free AND HEALTHY options, at Fairfield Inn & Suites Dulles/Chantilly a simple breakfast of oats with dried fruits and some yogurt, plus some yummy tea and coffee, was so refreshing!

I needed a Fairfield Inn that is closer to the Dulles Airport as I flew in at 11 pm. You advertize that you are Fairfield Inn at Dulles, while the hotel is about 7-10 miles from the airport. In addition, there are three Fairfield Inns in that area, which made confusion for me which one I had booked (some weeks in advance).

The rooms were a great size for the price

We chose this particular hotel because of extra time on arrival for swimming. The pool was closed. No explanation. The facility is wonderful but website needs to be updated to reflect no pool.

Bathroom extractor did not work. We notified front desk. No action taken. Room service was not done on three night stay.

Very nice and well run hotel. Close to Dulles. The receptionist lady was very kind. Will stay again here if in the area.

Book this hotel for the Pool that was advertised as an amenity. When I got checked in then found out there was no pool. My kids were very disappointed

For this stay I only rate it as average. The Expedia site said it had a pool but when we got there we found out it doesn’t. I would not have stay there had I known that. The window in the room had no way to fully close the curtains so we had light shining in all night. Although they only had cleaning service ever other day (which is normal right now), there were times they made the beds, but didn’t replace all the towels and wash cloths and took hand soap that was left, but never replaced it. There were other minor things that just added to the stay and made it just average. The location was great, but there were other hotels near that maybe better.

Good value