Extended Stay America Suites - Chantilly - Dulles

Location

Management unwilling to address issue with my check in and check out stating that they never received my change of dates then continuing to ask why I was checking out early. Also can't understand why the Hotel manager wasn't available for a week and other managers couldn't see that I checked in a day later after calling them directly to inform them of the reasons why I was changing the my check in day and check out day which I also changed on Booking.com how hard is it to look in the system at the hotel and confirm this three weeks later they're still not trying fix the issue but have refunded my deposit a few days later just bad business at this establishment under the Hilton hotels chain will not recommend this Extended Stay America Chantilly va to anyone

All good

Algood

N/A

No AC in my room bugs were in my room as well

the room was very spacious for the price.

parking is horrible. we went to a concert and came back around 11 and there was no available parking besides the street. that is ridiculous. plus the person "on duty" at the overnight desk was outside smoking a cigarette and didnt even offer to help answer questions. bed was very uncomfortable, pillows were horrible.