Having worked in a hotel myself, I know what to look for. I could not fault the staff at all during my stay. We ate at the restaurant and had breakfast across the road in Lillian Fels. Each experience was excellent. The only criticisms are that the spa bath looked a bit tired and the air conditioning was noisy, but once the room was warm, we just turned it off. There is one other thing, and I have found this in other hotels, two guests, but only one luggage rack. Apart from that, the view was the best of any hotel I’ve ever stayed in, and that’s saying something. Once again, staff - amazing, view - to die for. HIGHLY recommend.

The staff were very friendly.Very comfortable and amazing view .Just feel they needed a fan or some sort of ventilation in the bathroom.

Great location / views

excellent

For a $500 a night hotel was in disrepair and they our condition

Really love the view from this hotel and the ability to use the facilities of the bigger hotel next to it. Dinner and breakfast was also excellent at the hotel!

Gorgeous location. Great view from our room. Good food, although quite expensive. Friendly and helpful staff.

We had an amazing stay

Amazing views, excellent staff and service

Amazing! Clean, stunning view, friendly staff. Restaurant is great

Amazing! Clean, stunning view, friendly staff. Restaurant is great

Well maintained and comfortable property with excellent views and shared amenities with Lilianfels resort adjacent. Very solid welcome and reception assistance. Dining room has some work to do - limited options and could use more direction on the service front - very green staff. Mains were well prepared and beautiful presentation but appetizers and accompaniments had been prepared in advance - delicious warm steak with chilly potatoes, and expertly cooked scallops had cooled down.

Well maintained and comfortable property with excellent views and shared amenities with Lilianfels resort adjacent. Very solid welcome and reception assistance. Dining room has some work to do - limited options and could use more direction on the service front - very green staff. Mains were well prepared and beautiful presentation but appetizers and accompaniments had been prepared in advance - delicious warm steak with chilly potatoes, and expertly cooked scallops had cooled down.

The hotel is unfortunately grossly over-rated. It used to be good but has now been taken over by a consortium that owns and runs Lillianfels, Hydro-magestic and another. I was informed there was a Tesla charger at the sister hotel next door and upon arriving and needing a charge they showed me a power point. I had not taken my charger as I was assured there was a Tesla charger. There were in fact 2 x Audi chargers (one was not working) but no good to me. The next day upon returning to our room after being out the door had not been shut properly and anyone could have gone in. The staff were very apologetic but this was pretty bad. The bathroom was very un-user friendly with a shower over the spa tub and no safety railing to hold onto. One had to be careful not to slip. The TV was useless and did not have any foxtel which again with a hotel of this calibre it should be available. There were no power points either side of the bed for charging devices but they were across the room which was very inconvenient. The staff were very polite but a lot is lost in translation. The hotel did not include breakfast and for the enormous nightly tariff this should have been included. On a positive note the restaurant must have had the best food and presentation I have ever tasted.

The hotel is unfortunately grossly over-rated. It used to be good but has now been taken over by a consortium that owns and runs Lillianfels, Hydro-magestic and another. I was informed there was a Tesla charger at the sister hotel next door and upon arriving and needing a charge they showed me a power point. I had not taken my charger as I was assured there was a Tesla charger. There were in fact 2 x Audi chargers (one was not working) but no good to me. The next day upon returning to our room after being out the door had not been shut properly and anyone could have gone in. The staff were very apologetic but this was pretty bad. The bathroom was very un-user friendly with a shower over the spa tub and no safety railing to hold onto. One had to be careful not to slip. The TV was useless and did not have any foxtel which again with a hotel of this calibre it should be available. There were no power points either side of the bed for charging devices but they were across the room which was very inconvenient. The staff were very polite but a lot is lost in translation. The hotel did not include breakfast and for the enormous nightly tariff this should have been included. On a positive note the restaurant must have had the best food and presentation I have ever tasted.

The location was fantastic , Staff were fantastic but with there accents very hard to communicate with, this was the biggest drawback Everything else was lovely

The location was fantastic , Staff were fantastic but with there accents very hard to communicate with, this was the biggest drawback Everything else was lovely

Smelt like sewerage walking to our room in the building and there was not even a car spot for me to park my car after paying quite alot for a room i had to park my car 2 streets up in a paid public area after certain times.

Disappointing that the restaurant and bar were closed on Tuesday.

Amazing place and location. We really enjoyed the fact that the hotel is small and friendly. Rooms are for the most spacious and have excellent outdoor seating with breathtaking views. As we visited just after the COVID-19 re-opening it seemed staff were a little overwhelmed with the rush to the hotel. Staff were friendly and helpful throughout the stay. Book the restaurant early.

Amazing place and location. We really enjoyed the fact that the hotel is small and friendly. Rooms are for the most spacious and have excellent outdoor seating with breathtaking views.As we visited just after the COVID-19 re-opening it seemed staff were a little overwhelmed with the rush to the hotel. Staff were friendly and helpful throughout the stay. Book the restaurant early.

amazing view

Very disappointed!!! I made a mistake in a booking I called after 1 minute and you didn’t change or cancel my booking. You stole my money. Shame on you!!!!

Very nice boutique hotel and a very enjoyable stay.

Friendly staff and great service. Happy to recommend this place.

Friendly staff and great service. Happy to recommend this place.

Comfortable and incredible view! You can use all the facilities of lilianfels which is just across the road. For our personal preference we much prefer the rooms here to Lilianfels, more contemporary and style and the balcony was incredible view is a huge plus.

very good

Great room with amazing location and views over the Blue Mountains + Jamison valley. Room was very comfortable - esp the bed, tho cushions on the balcony chairs would be nice and a table+kitchenette in the room would've made it perfect.

First impressions count and from the moment you drive into the driveway you see that this place is luxurious. once inside, it does not disappoint and the view is to die for.

Room was very tired looking with threadbare carpets, noisy air condition and bathroom exhaust was not effective in clearing steam. Menu also didn’t deliver to what was printed. Had to ask and send back after asking again to match the printed menu.