What an incredible experience - we were only able to stay one night before continuing on our trip but wish we had more time here. Highly recommend due to the incredible staff, food and beautiful building.

One of the best 5 star hotels I have stayed in.

This is a Word-Class property. Everything was 5-Star From the checkin process, waiting staff, the Fairmont Gold Service is a must book! I cannot wait to go back!

Many staff don’t speak good English; and you end up having one way communication.

First of all the Fairmont was truly a 5 star facility. The style, cleanliness and upkeep was immaculate. The restaurants and leisure facilities such as the gym and spa were first rate. The staff was very polite and helpful. In particular the concierge (Sarah) was very very helpful. We stayed at the Fairmont twice during our two weeks in Egypt. First for two nights prior to embarking on an eight day Nile cruise excursion and then again for the final 4 nights in Cairo. On our second arrival I realized that I had left some luggage at the our previous hotel and the concierge staff of Sarah and Mohammed were able to contact the prior hotel to locate my luggage and arrange for the Fairmont (driver Atif) to retrieve it. This lifted a huge weight from my shoulders as the loss of my clothing would have been devastating. The concierge (Sarah) also arranged for private and dedicated transportation for us for an excursion in Cairo. The restaurants were all very very good and the service excellent. We ate at four of the five restaurants and truly enjoyed every meal. The shopping center attached to the hotel was very convenient for sundries, snacks and even for a spare suitcase purchase. We would definitely stay at the Fairmont Nile City if ever in Cairo again.

Place was average at best.

We stayed at the Fairmont for 5 nights , the room is clean and the service is great however, the rooms are not sound proof and we couldn't sleep the first two nights because of the high music sounds from the club next to the hotel that stays high till 4 in the morning, we had to change the room the end of our stay .

The property in general is well maintained and beautiful. However, the room furniture need an upgrade, they show their age and all beat up.

Amazing

It was good but could be better than that

Everything is clean and the staff was very friendly and efficient.

Staff was excellent..pure luxury

The hotel was beautiful, clean and all the staff we encountered were very friendly and kind. We had a birthday event at the hotel but they did not mention the list of restrictions until we were there. Be careful and ask question regarding music, hiring entertainment like saxophone player. Just ask all questions before booking an event or you may be very disappointed

Disappointing. We were given a smoking room even though we booked a non-smoking because there were none left. The smell was strong even inside the room. Also, we booked for 3 people through Expedia but it showed up as only 1 person when we arrived, which made the check in process slow. Otherwise, most of the staff were nice and food was good.

all ok except staff didnt have much knowledge in lobby at check in at check out i was over charged by 75000 and 2 weeks now still waitting on refund

Perfect

This was a welcome oasis after a long journey from the West coast of the U.S. Upon advanced request the hotel arranged round trip airport-hotel ground transportation. We were met at the airport and guided through seamlessly and effortlessly through security check points and customs. There was no waiting in line at all, and we were escorted to our waiting car. I should have requested the same service upon our return to the U.S., where we fended on our own at the airport (very chaotic, and a near miss of our return flight). There is an abundance of hotel staff who are professional, and most helpful. We were greeted with a cool welcoming drink and a staff member who checked us in, explained everything, and escorted us to our rooms. The room was quiet, with climate control, and conducive to rest; it had a view of the city. There was no desk area to use a laptop and if you plan to do serious work, forget it. There is a short runway up to the main entrance of the hotel which is always busy and crowded with over-parked cars. There are restaurants at the hotel. We included breakfast in our hotel stay. There were many nutritious food choices to appeal to an international clientele. For us, having a good breakfast lasted us the whole day through while we took in various tours of the city. Ground transportation is readily available. There is an unremarkable mall connected to the hotel. We should like to return to Egypt and will likely stay here again.

Nice property inside the building, but the neighborhood outside is not welcoming for walking or shopping Nice staff- helpful Loved the security screening part The Old Cairo Tour- we should get a refund as the driver did not do the tour. Do not waste your money on what the hotel offers. Viator does a better job. Loved the various choices of restaurants Room was small but clean

Extremely beautiful and secure property. My family absolutely loved our stay.

Very noisy and the room next to my room was having a party till 9 am and I spoke with the receptionist but nothing happened. This hotel is not appropriate for family I advise to stay away from it

Super clean and tidy. Very professional staff. Beautiful decor.

Amazing , first class hotel as normal with this hotel chain staff are amazing, best hotel in Cairo by far

First of all I would like to say the hotel not for family at all, it’s such a noisy uncomfortable place to stay at , too many escorts , lobby very crowded with unpleasant females ( escorts ). As for the booking I didn’t get my king bed room , they apology was upgrade me to golden floor which is pretty similar to the other floor, even the BF was chargeable , but thanks for Mr Omar he waived one day breakfast , apart from that I didn’t have any fruits in my room yet it simple thing to do to make the guest feel good. I wasn’t very happy at my days and it’s my fist visit to Cairo. Won’t go to that property again. NOT For FAMILY and decent people

Excellent location, not suitable for families ;)!

The staff are very helpful and professional

Great staff. Fix problems I had quickly

Hotel room was great and the service was excellent!! From the front desk to the wait staff and cleaners, they were all amazing. Breakfast was superb. We had tours book so they allowed us to take to go boxes and fill the containers from the buffet which was great! The hotel was so clean and very modern. (No renovations needed). The pool was great on the top of the hotel and lunch out there was great too). The gym had everything you would need to work out including a Pilates machine. We had the pleasure of eating at all the restaurants and the wait staff and food were excellent. We did tours everyday (we came in May so very hot) the best part was coming back to a spectacular hotel. One plus was that they are attached to a mall which contains a Starbucks. I’m lactose intolerant and love oat milk, it was an added plus I was able to get a coffee every morning (open at 7am weekdays) just the way I like it!

The room was not as agreed. It was partial view of the Nile. Although, I was checked in in the morning but receptionist Mariam wasn't friendly. The same receptionist was at the check out and gave me a hard time until her colleague Hussain interference and was very professional. The bathroom was great as well as the lobby.

All the staff are courteous excellent location and breakfast is very good lots of choices I will Surely stay again in this hotel

Very clean very friendly staff very conveniently located

The customer service was EXCEPTIONAL. The staff was very attentive, friendly and helpful. 10/10 would recommend this hotel.

Good location, lovely room, good service !