Breaktfast was excellent. King bed room size was good and gym so were the gym facilities. Overall pleasant stay.

Beautiful hotel! Very convenient location!!

good location happy hour at the hotel is amazing

The shower was really pretty, but one day there was no way to adjust it to be cold, then there was no hot water.

There was absolutely nothing special about this hotel, which I found extremely disappointing. The room itself was mediocre at best, the view out the window looks down on a massive construction project, the pool was cold and had mold dripping off the walls, the breakfast was underwhelming and the food was as cold as the dining room. Things I had seen such as a free mini bar or hosted happy hour were not true either. All in all, a colossal disappointment. If this is the “concept” that Hyatt had in mind, they should go back to the drawing board. I’ve had better stays in hotels 1/4 of the price.

1st time in the Andaz Xintiandi in Shanghai, really surprised, how it was. Check-in and Check very efficient and very friendly staff, well speaking english. Room was a good size, bathroom very special, big and very clean. Comfortable bed, soft drinks at the Minibar for free, only the TV channels are very bad, half of them no signals and not really many english channels. Xintiandi only 2 minutes walking and very easy for find a good place to eat. Subway station just max. 5 minutes walk away. Breakfast Buffet was exceptional good with a great selection for everyone. Will definetely coming back again.

2 minutes walking distance from Xintiandi square, 5 mn to the subway. Very convenient location.

Amazing hotel with a great location.

Amazing hotel with a great location.

There was still dust on the floor of the room. We didn't know we can get free bottles of water and fruit in the reception area. Staff who helped to check in did not mention at all.

Excellent! Well worth staying at! Great location!

Excellent! Well worth staying at! Great location!

Location was excellent. Theres even a excellent restaurant Rong Cuisine next to the hotel. Staff was very friendly. I would highly recommend this hotel.

1 hour waiting for check-in, front deck staff was not professional and nice, detail of hotel has already been dirty and old.

1 hour waiting for check-in, front deck staff was not professional and nice, detail of hotel has already been dirty and old.

Swimming pool and gym was closed. The temporary gym is too small

Extremelig good value for the money

We had a good experience in staying here, good environment

Lovely hotel with great breakfast. The free happy hour from 6-7.30pm is the best!

Lovely hotel with great breakfast. The free happy hour from 6-7.30pm is the best!

Pool and gym were under maintenance so we had to use another hotel facility. Other than that, the rooms were cool, spacious bathrooms and good brekky buffet!

Pool and gym were under maintenance so we had to use another hotel facility. Other than that, the rooms were cool, spacious bathrooms and good brekky buffet!

Always enjoy coming to this hotel as a break from a long week at the factories. I was a little surprised to see so much construction and limiting of amenities int he room. No razors, toothbrushes, etc...given the cost per night of these rooms. The rooms are also starting to show some signs of wear-and-tear. Overall, still a decent experience, but wonder what's happening there

Always enjoy coming to this hotel as a break from a long week at the factories. I was a little surprised to see so much construction and limiting of amenities int he room. No razors, toothbrushes, etc...given the cost per night of these rooms. The rooms are also starting to show some signs of wear-and-tear. Overall, still a decent experience, but wonder whats happening there

Firstly no one helped me to bring down luggages from taxi at my arrival. When I informed them of the service inadequacy no apologies was given only reason was they were busy doing other stuff. Then for renovation the swimming pool was closed and I was advised to go another hotel for the facilities and gym was shifted to some hotel rooms. At booking this should be highlighted!!!! Again no apology just they “feel embarrassed” to put me in the situation and responsibility was pushed to Expedia platform. One of the days there was no cleaning done! I waited till late afternoon and again my room was not made up. When I enquired the service central line I was told probably my “ do not disturb” sign is on. I was mad as other hotel would have informed me with a slip of paper slotting into my room. And the button shows no sign of whether it is I or off and I have to go out of room to see it from the outside. Also the hotel room is not carpeted. You can hear some footsteps in other rooms. Furniture also not well maintained and looks old. Worst is the hand held shower head that gives loud noise when it is used. The blanket is not warm enough like other hotels only saving grace is the bed is comfortable. The staff also gave me unclear and wrong directions for my enquiry of nearby places. Overall the young staff are not well trained and not engaging in their service only the old staff handled customers slightly better. I will never ever want to stay here anymore!!!! Five thumbs down.

As all Andaz hotels, the concept is OK, but maintenance of facilities is terrible. The bed mattress is the worst I’ve ever seen. Well located in Xintiandi area where stores and good restaurants are It looks a lot better in photos.

really good experience. Check-in has improved even more since the last time we stayed here. cold water, cold towel, a beer, and very pleasant staff

Amazing service! Everything in the minibar (excluding alcohol) is complimentary and they have a nice happy hour with snacks, beer, and wine!

Amazing service! Everything in the minibar (excluding alcohol) is complimentary and they have a nice happy hour with snacks, beer, and wine!

Great location . The pillows provided are flat and uncomfortable. I requested them to be changed, however，they don't seem to have any good pillows options for me. So my sleep wasn't great during my stay there.

Features are Modern and up to date. Good location.

Features areModern and up to date. Good location.