The room was dirty ! We was moved at 1am second room they gave smelt like damp

The room was dirty ! We was moved at 1am second room they gave smelt like damp

Not a good location and the rooms were not that clean. The staff were helpful though.

Did not get services as per expectations and the price charged for per night CAD 175/night don't worth it. AC was not working, room and toilets not in good condition complained to room service they sent tech to fix AC but did not able fix AC room was hot. After around 7 hours they changed room.

The executive floor (3rd) is the preferred floor. The 2nd floor needs to be renovated. The restaurants are very nice. The rooftop restaurant is exceptional!

I recommend everyone if they are staying in Islamabad stay in this hotel Even the cheapest rooms also nice clean

You can get better location in same price

I had a pleasant stay for the price I paid. The hotel is what they showcased on the expedia. The room was clean and comfy, the overall hotel vibe was good, the breakfast was good, except the tea. The health club pool and spa is good. The massage service was okay. It was sort of rude to charge more than 50% of room rate as deposit and to actually deduct it from the credit card rather than hold the amount. It was not nice at all when they were not able to hand out the deposit paid in cash upon checkout as they had promised. Instead they said they will pay it through bank transfer in few days (not professional).

Located in a very convenient place. I will stay again

When we arrived having paid online the desk clerk insisted that we had not paid. He showed me a printed reservation which clearly stated we had prepaid he did not agree prepaid meant we had already paid. He insisted I use my credit card to pay again this was even after I showed him my ban k statement showing the money had been taken. Once we got past that hurdle he then said the booking was for 2 people. I showed him my booking which again showed 2 rooms and 2 adults in each. He has asked us to sit and sit wait and offered us some tea which never arrived 10 minutes later he called us back and gave us our room cards. We checked the rooms and 1 room was a twin room not a double as booked and paid for. In the morning when I took up the payment issue with the another desk clerk he agreed that we had paid and should not have been asked to make a security payment with a credit card. A shambles

Great little hotel clean and tidy with excellent facilities and service.

Generally everything - star employee was the porter.

Nice hotel n best food.

Unique? The location, staff and the food. The rooms are great and well serviced and I love the convenience of the hotel.

This is my hotel of choice in Islamabad- it’s convenient, quiet, lovely location and great staff.

At the time of check-in, I specifically asked that I may be giveroom with a better room. There was a misstatement on part of hotel staff when they told me that all rooms are the same and then I was given an inside room. Later I came to know that there are rooms with better views. The hotel lobby was really a noisy place. Especially at second night, there was a lot of noise since an electronic door had not been properly locked. The situation was rectified only after my complaint. However, again early in the morning, my sleep was disturbed because of the same noise. While they were fixing it, the electricity supply was disconnected number of times and each time all lights in my room were turned on. This disturbed me a lot.

At the time of check-in, I specifically asked that I may be giveroom with a better room. There was a misstatement on part of hotel staff when they told me that all rooms are the same and then I was given an inside room. Later I came to know that there are rooms with better views.The hotel lobby was really a noisy place. Especially at second night, there was a lot of noise since an electronic door had not been properly locked. The situation was rectified only after my complaint. However, again early in the morning, my sleep was disturbed because of the same noise. While they were fixing it, the electricity supply was disconnected number of times and each time all lights in my room were turned on. This disturbed me a lot.

Rooms were not as requested and staff attitude was not acceptable

I requested for a refund due to an exceptional case ( Pakistan closed its airspace and ThaiAirways cancelled my flight ) but they refused. They should be more flexible and not harp on they fixed policies. I think being a 5 star hotel is not only about services but also about flexible policies for genuine cases. Disappointing.

Friendly and helpful hotel staff, but restaurants still have development potential. Sometimes very loud musics (even simultaneously from two sources), restaurant staff not very experienced.

This was the first time staying at the Ramada Hotel during any of my visits to Pakistan and overall it was a good experience. When I got to the receptionist to check in they were unable to locate my reservation and I had to wait about 10 mins to get checked in. For the inconvenience, the staff upgraded me to the executive floor, which basically gave me free access to the minibar however when i went to the room it was missing an iron and the ironning board. I informed the front desk yet my room service came before my iron! It took 3 calls and over an hour for that to come. Apart from that, the experience was good and staff was friendly!

Hotel close embassys. Bedsheets were dirty and had blood spots.

Very accommodating staff, excellent restaurant. There isn't much in the immediate area, but the hotel is well equipped. Excellent airport transfers also provided

Very accommodating staff, excellent restaurant. There isnt much in the immediate area, but the hotel is well equipped. Excellent airport transfers also provided

Great location, courteous staff and great amenities