Very clean rooms! Loved this hotel!

Overall, I'm satisfied with my stay at this hotel I would like to have a bigger furniture and better pillows.

Beds are too hard pillows very bad need to be changed breakfast very crowded no place to seat down definitely the price should have been haft of what I paid overpriced

The room set up was ideal for our family. We had an in suite bunk area for our two littles.

This was a really nice property! Loved our one night get away!

Nice easy to get to not far from most things

Loved this place. Close to everything. Clean. Breakfast was ok

We’ve stayed before and must have forgotten how tiny the rooms were. We probably would not pick this hotel again. There are too many other options near by.

Duvet on our bed was dirty

Hair was in the bathtub not cleaned. Everything else seemed to be clean Only one chair to set in was a downer Good breakfast

Very clean, great location, great breakfast and nice to have free coffee and tea. Pillows were a little soft but I should have carried mine from home. Definitely would stay again

Room was great. Breakfast was delicious. Overall a great hotel.

Very clean, friendly and overall fantastic. Nice rooms with good views.

Great place to stay. One block off of main drag so it’s quiet and easy to get to. Great place if you have dogs.

It was a very easy place to get in and out of. Convenient to where we needed to go.

So good. Best hotel gym I’ve ever been in. Two pools. Next to a cool new area with shops, restaurants, free games and. amusement park rides. I would definitely recommend.

Apparently TRU has taken the course of so many other companies. Customer Service means letting the customer provide their own service. Person at check in obviously wanted to be somewhere else. The room was cramped and hard to navigate. No closet, just a pole sticking out of the wall to hang a very limited number of clothes. NO drawers for placing underwear and other casual clothes in. I wound up putting them on top of the mini-fridge. Since no one came to clean the room, I didn't have to worry about someone rifling through my stuff. It felt like I was in a dorm room. The only thing missing was the crates to put my computer on.And requiring a 24 hour notice for cleaning the room, removing trash and replacing bathroom items, Whoever heard of having to go to the front desk to get these items. And if I had trash or dirty towels, I had the privilege of taking it to a receptacle at the end of the hall. (When will I receive my check for doing what you should be doing?!) And it was nice to get a surprise at check in that I was to provide my credit card for $15 a day to cover any damages . This would be credited following YOUR INSPECTION of the room after departure. This hidden cost was sure not mentioned when I booked the room. Obviously my overall experience was not good and I will never use TRU in the future and will advise my traveling friends not to use you either.

Convenient to Island

Very nice hotel and will come back for sure!!

I always stay in the sister property but couldn’t stay there because I was late getting a reservation. This was a very good second choice.

Very good place to stay. Very clean. The staff was very friendly. The shower was excellent.

Everything was great except for the mattresses. We had horrible sleep each night. They were hard and extremely uncomfortable.

Great hotel close to everything! Especially loved the various games they offered their guests - made the stay so fun!

I like how colorful the inside of the hotel was. It is very kid friendly. However, our room was next to the pool, elevator and lobby. It was very loud and hard to sleep. If I ever stayed again, I will ask for a room away from everything.

The place is very clean and in a great location. Breakfast is the best and so many options! Rooms are clean, pools are nice. Will definitely stay again.

Had a blast during our trip. Would definitely stay again!

For the price, you should at least offer basic cable in the rooms.

Everything above.

The overall condition of the room was good, but I am used to larger hotel rooms. The space was small, there was no closet/wardrobe to store things, and had minimal counter space to lay things down. Bed was very firm, pillows were very soft. Had one minor issue with the shower leaking out onto the bathroom floor, which we alerted hotel staff to at checkout.

Location and design great. First night had trouble with a/c and toilet, also mattresses are beginning to feel worn. Desk person moved us to another rain for second night while repairs were being made. Mattresses still felt worn. Also tv remote is cumbersome. I would still come back.

We had a great time at Tru by Hilton. It’s a super clean hotel. It’s the perfect location! It’s right across the road from The Island in Pigeon Forge. A few blocks from an beautiful outdoor mall with great restaurants and shopping. Yet it’s slightly off the main strip with all the attractions which I liked. Parking was convenient. The morning breakfast buffet was pretty basic, but super convenient. My kids really enjoyed the outdoor pool and the game area in the lobby. The front desk staff was polite and very helpful giving advice on things to do. They can even help you book some attractions or have coupons to save you money on other stuff to do!! Just ask! I really have no complaints. You do have to ask for new bathroom towels and request to have your room cleaned, but other than that we were thrilled with our decision to stay here.

Clean and new but at the price point i felt the rooms could if been a little bigger. The room where we stayed were next to baseball fields and as soon as rhe sun came up loud music started playing.