The first two nights we were there the AC unit wasn't working. The second night we had had enough and finally called the front desk. They moved us to a new room that was a little cooler but the AC unit didn't quite work yet. When we requested more towels one of the staff greeted my husband at the door and pretty much just said "towels" and tossed the towels into his hands. Not very friendly at all. It was worth the price. Very sketchy

Staff was courteous and helpful at Thursday afternoon check-in. Parking (free) was across the street and around the corner. Clean and comfortable, room had a small fridge, but no microwave. Bath/Shower had a confusing water spigot - no clear indication on hot or cold and because it took awhile for the water to be hot there was a bit of experimentation to find the perfect setting for a hot shower. Then water was completely turned off Friday around midday to address "plumbing issues" but we were not notified in advance, so our showers had to wait for later that afternoon.

Great place to stay in Reno. Easy walking distance to all downtown casinos.

It was a great visit we were close to the ball park and downtown. We spent most our time at the convention center. It was a short drive.

Positives, excellent location and extraordinary nice staff. They tried to accommodate us, by you can't fix all of those issues at once. They did offer to move us out of our room into another, but we were there for only 2 days and didn't find some things out until late at night. I tried to add photos of the carpet issue and the worn lamp, but it's not letting me attach pictures. Everything in the room was worn out,old outdated furniture, uncomfortable beds. The carpet between the bathroom and the main room had staples sticking up. The electrical outlet in the bathroom kept shorting and we had to reset the breaker to turn on the lights it use the outlet. The room smelled of smoke even though it was supposed to be a smoke free room. The refrigerator didn't work, which they did replace. The pictures online were gorgeous and updated, not what our room looked like. They did cover the staples on the floor with tape so it didn't hurt our feet any longer.

Just around the corner from the start and end of a race I ran so very convenient location, though not in the nicest part of town. The room smelled of smoke (not unusual in Nevada, but bad for my allergies). The pho restaurant across the street is s incredible.

Had a decent stay for my daughter's volleyball tournament. Check-in took forever. Main doors locked at night. Good nights stay for the price. Thankfully it was quite. AC we as not turned on until people complained about it.

Room was clean and tidy, the staff was nice, and the view was spectacular.