Rakuten STAY TERRACE Hakone Kowakudani

The apartment was very modern with all the amenities, the sauna spa and TV were exceptional.

It's not walking distance to shops and restaurants, so you need to work out the bus and train system if you don't have a car.

Rakuten Stay Terrace truly exceeded our expectations. The property, grounds and room were immaculate, complete with modern comforts that compliment the beautiful surroundings. The in-room hot spring bath was a highlight for us and the space had everything you need to rest comfortably after long days of hiking/discovering Hakone. A fully equipped kitchen and a choice of a projector or large flat screen tv to use was great. The washing machine was also incredibly helpful - why would you need your towels changed when you have one at your convenience?! Even though it's an entirely contactless stay, it was still a smooth check-in and check-out process. What more could you really ask for!

Nothing at all!

Spa inside the room was perfect

No on site staff

Amazing property, fantastic onsen and additional features in the room.

- Cigarette bud on the balcony from previous stay - No room services, trash bin was not changed, coffee capsules were not refilled. - Broken vending machine downstairs, I could take drinks but card payments were declined (network error message). All the drinks were returned to the machine because of failed payment.