Hotel was gorgeous and staff were very pleasant and helpful. View was amazing.

He rooms were nice,big and clean. Staff were friendly and helpful

The cost of your food so I did not eat at the hotel and also the cost of the food in the market area , these seemed very overpriced

It was a great location and clean rooms

There was food left on the hallway floor from another room service overnight and it smelled throughout the floor

Beds were great View was interesting Grandchildren loved the pool

No coffee bar in room nor glasses for water Only 3 towels for 4 persons Conditioner was empty in shower Thought $74. to park from 1:30pm Thursday to 11am Wednesday was ridiculous

La cama era enorme y muy cómoda, con televisión y un sofá cama de buen tamaño, todas las instalaciones (piscina, baño, pasillos, ascensor, etc) eran cómodas y bonitas. En nuestra habitación teníamos una muy linda vista directamente hacia la torre de Toronto, además de ser muy espaciosa. Cuenta con refrigerador pequeño, cafetera, closet para colgar la ropa, un baño amplio, y no se siente ningún tipo de ruido molesto.

El único problema que tuvimos es que si bien ofrecen el sofá para que una persona duerma ahí, no nos entregaron sábanas, ni almohadas ni frazada para esa persona, por lo que tuvimos que improvisar con ropas, afortunadamente la habitación cuenta con buena calefacción por lo que no fue un problema mayor. Pero aún así esperaba que estuviera dentro del servicio que se pagó (ya que éramos 4 huéspedes y se nos ofreció una habitación con 1 cama enorme y 1 sofá cama, para cumplir con el número de personas)

Location was great

Room wasnt great especially for upgrade. Kinda dirty. Dated. Loud Stayed in june and room was much better. Disappointed with roof for cost

Staff, room, and location. The staff were extremely friendly and efficient. The room was spacious, clean, and stylish. The location is right where you want to be. The pool is excellent and warm.

Our heater was quiet on high fan, but super noisy on the low fan. The outside noise from sirens and cars racing on the road kept us awake. The hallway noise was loud. Though we realize being a Saturday night made the noise level higher. Would have like a lunch location within the hotel.

Property is nice, clean, kept well but construction going on

When I arrived to the hotel and checked in, the front desk told me I still owe $453 when on booking.com it said it will be payed in advance and before my stay.

la ubicacion del lugar esta muy bien.

Se encuentra en remodelación, por lo que te implica traslados del hotel para evitar las obras, la limpieza no es su fuerte, al grado de salir a pasear y al regreso aun no hacían la limpieza en la habitación.

Proximité courtoisie

room was clean and bed comfortable.. no coffee in room so I needed to leave early to find a take out

Front desk personnel were poorly trained and very slow in dealing with customers . They were polite, but seemed well over their heads. The challenges for the hotel while under renovations were very noticeable.

Me gustó la ubicación. Las instalaciones, la posiciona, el gimnasio, el desayuno y la pieza muy cómoda y bonita. También me gustó que tuviera nevera para guardar cosas

Todo me gustó

Anything really, friendly and helpful staff, lovely large room for my wheelchair bounded husband, comfortable beds, clean sheets, clean room, lovely breakfast, amazing view from our 27th floor room. I have also asked to become a member to enjoy their services around the globe 🌎

Nothing really...

Nice hotel , but very expensive .

No coffee pods in room.

Great location & friendly staff.

Room was not clean, bed sheets had strong smell of detergents.

Great location to explore the city with amazing city views from our room

Refurbishment works were disruptive and I don’t think this was reflected in the price. The staff were no way near as good as any of the other hotels we stayed in on our Canada holiday

The location is good if you need to be downtown.

Our room was by the elevator, which was very noisy when it would travel past our floor. Even though we're on the 14th floor the sounds from the street we're also very loud. The hotel is under renovation, which they didn't mention until after we booked.

No restaurant open during day and no coffee house during day to buy snacks and water

Bad attending service everting!!

Everything

Location, staff was very helpful!

Loved the little café, the girls were great, the food was awesome

The menu in the main dining room was not to my liking at all.

Location

Nothing

-There was a lot of noise in the hallways during the night that woke me up several times. - Early check-out (11 a.m.) compared to other hotels in Toronto (12 p.m.) - Breakfast à la carte expensive (in terms of quantity and quality), with a long wait.