I saw 2 celebrities in the hotel :)

The carpet in my room. Its just my opinion but I didn't like the colour and look of it.

Absolutely everything, from the smell of the hotel to the amazing welcoming staff. Worth every dollar and the best hotel to book. I have never felt more relaxed and happy with everything I received. Money was definitely worth spent and everything was very well done. I can not wait to go back!!

That I couldn't stay longer

Great service

Pricey. Pillows need to be firmer

i thought the beds were comfy. there isn’t much else i appreciated honestly

the communication with the hotel was inconsistent. i asked that my card be pre charged and it was a headache…i got there and it was never done. i asked that the room rate not be disclosed and it was written on the key card envelope. it wasn’t that nice for the money you pay…the hotel could use some updating.

Checkin and overall service was great

Breakfast menu was very limited

Staff and food

N/A

The Ritz Carlton was beyond exceptional and I recommend anyone traveling to Toronto to stay at this location. The customer service is unmatched.

Staff was close to perfect. The room was very comfortable.

There was no game room for the kids. It could be useful on a rainy day. The options of 'treasures' on the treasure hunt should not include candy. I informed the staff that no candy was allowed but they still kept this choice for my kids. It was not a deal breaker but it's also an easy fix for next time.