The front desk is very friendly and helpful. Very comfortable beds. They have good laundry facility.

Nothing.

The location was great. The hotel was exceptional. The staff were very good.

The price was too high

Great location- clean, quiet

Parking

Room was clean, comfortable and spacious!

Hair dryers need upgrading, thats all :)

Great Location and a nice place

5 star central location perfect for those on foot. Excellent quality hotel, lovely staff.

Small room, barely enough room to open suitcase, but we did have 2 x double beds

Nice

Couldn’t use mini bar fridge to keep our own things cold

The property was good. Close to everything we needed.

We paid for parking but got a $100 ticket anyway and now I’ve got to call to sort it out or pay. It’s a headache and I may be out $100 at the end of it all after paying a lot of the hotel and parking fee.

Bed is soft and comfy, location is great with restaurant and wine store nearby, the stand alone shower and water pressure all good. Front desk staff friendly and helpful.

Only one thing; the cost. Makes it tough to stay more often.

The room was good size for two adults, a very large king bed, all facilities of a 5 star hotel available as expected. The location of the hotel was so central and walking distance to everything. Felt safe walking around here at night.

Two items were broken in the room - however a quick response from maintenance staff to fix these was greatly appreciated. I believe that these should have been seen when the room was cleaned prior to our arrival.

Beautiful hotel with a nice pool. Room was very spacious. Having a couch and coffee table in the room was really nice.

Minibar fridge

Great location. Room was clean, very happy with the “over and above” by staff in providing me a personal mini fridge to keep my water cold! Overall a great experience thank you!

That the mini fridge in the room is stocked with expensive drinks and alcohol, would be nice to leave it empty and allow us to use it for personal use but staff made up for it by bringing me my own mini fridge to use! So appreciate it. Would’ve been nice to have a fitted sheet on the bed too instead of a top sheet. It kept getting tangled in the night and I wound up unknowingly sleeping on the bare mattress at one point 🤮 still very happy with my stay. Staff are so nice 😊

Ubicación y personal amable

Awesome location and comfort.

A bit dated, and a few extra amenities would be great. Better televisions with ease of use; a window in the bedroom; larger tubs that aren’t awkwardly shaped.

This used to be a great hotel. They don't have valet anymore and the line ups for checking in were very long and check in was tedious. The hotel is a little run down and needs some renovating. Won't be going here again.

A fine hotel in a great location.

Location and room was great.

Cost to park, cost if breakfast, not being able to use mini fridge for my own things.

Lovely hotel in a good location near the city centre.

Expensive food

Beautiful clean room with a nice view, friendly staff

Too pricy

Oh WOW. So beautiful

Not a single thing I didn’t like

We found it very handy to everything we required. Close to shopping, tourist attractions, restaurants and a lovely down hill walk to the waterfront. After a mix up on arrival we were fortunate enough to be upgraded.

Some maintenance required to ageing room, but believe upgrading is being done.

Location is great, staff was helpful

The check in was a little complicated because the attendant were not able to find my reservation, but finally he did. He gave us a nice room.

Facilities

Nothing

The location was great. The staff were usually nice with some exceptions.

The room, although renovated, felt dated. Everything in the room had some stains, especially carpet. To get to the pool one had to go through the lobby so wearing robes was a bit awkward.

Very clean, comfortable, staff were kind and friendly. Good location.

No room amenities, no microwave or fridge for personal items. Travelling as a young family, hearing bottles etc was made very difficult

Area , restaurant , comfy , clean

Gym was terrible

the view was amazing, the bed was comfortable, and the location could not be beat!

an included breakfast would be a nice addition. other than that, no major complaints!

The location was great, with hop on hop off right in front and shopping around the corner. Staff was good. Restaurant very good for breakfast. Nice view from our room.

Shower was not cleaned well.

Close to cruise port, restaurants and drug store.

Everything

Nil

Pet friendly, clean, great location, very comfortable beds - Stuart the door man was SO lovely.

Everything was very nice