Gym is well equiped. Cafe on ground floor was the highlight, extremely good value and the staff were amazing.

The rooms are getting old and feel outdated for what you are paying.

Location

Not clean, VERY hot in the room. Very dated. Descriptions of the room were not even close to what we experienced.

I have booked two bedroom apartment and it mentioned in booking.com that he has private bathrooms but reality is they have 1 full common bathroom and 1 washroom in one of the room. When I complained to reception thet told only washroom is also considered as bathroom and started arguing and not helped us in any form. Also full apartment has a single air conditioner so if one room need higher cooling and other room need lower cooling than that is not possible. Avoid this hotel if you can as they are providing half information and not providing accurate information.

Reasonable location, a short walk to the metro station. Friendly and helpful reception staff.

Long queue to check in.

Everythilng went well with the staff and hotel room.

Access to the pool for disabled guests

needs a good clean and a face lift

nice for the location.

noise from the construction site by.

Amazing location right in the city, short walk to the art museum, the harbour, hockey arena and lots of shops and restuarants. Onsite parking was great, though at an extra cost. The pool was a winner with our kids and the spa was fantastic for us adults to have a pamper. The onsite restuarant was lovely and accomodated our children really well, though overly busy on weekend breakfasts. The actual room was very spacious

For this level of hotel and with the huge size of our apartment, I expected the bathroom to be much more modern. I also found the hotel staff very lacking for the kind of hotel they are pitching at. Very robotic and not friendly or proactive. Unfortunately, they made a a major error and double charged our credit card post staying a week after I specifically double checked on check out that I was finalising my account and upon investigation someone had picked it up but didnt bother to communicate that with us, with no apology upon calling internationally to discuss.

The staff was lovely. The shower was fabulous! Location was perfect!

I have stayed here before , love the building and location , the staff are also lovely

was a bit noisy during the night

Location was great. Price for our suite was very reasonable. Staff were very friendly.

We wish valet service was offered

Booked a 2 bedroom suite for my family to have a same-like home style due to an emergency. The two bedrooms had no doubt and nothing comparable to any hotel we have stayed at with the most heavenly comfort. Definitely uphold its own standards of excellence of cleanliness, extremely pleasant guest service, and the warm welcome of the bellman. When it comes to perfection speak no more. This place is where it is. No dull moment in staying for 18 days on this immaculate-style decor. Unforgettable 18 days stay with zero constructive criticism. The standard put in this property excel to our expectations and experience. If it's the perfection of comfortability, private stay, accommodating to all requests, fast and easy delivery of Room service, and overall warmth and compassionate staffing then you have to experience the promise of this property written on their website. Again, Immaculate!!.

None

My family had to modify our reservation at the very last moment due to a passport issue at the airline. We only found out after the hotel check in time. But despite explaining our situation to the staff, we got no sympathy or understanding, and hotel management decided to charge us the maximum penalty fee. It was very disappointing to receive no grace in our stressful predicament.

Room had a small kitchenette with a small supply of kitchen accessories. Location was also in the heart of downtown. The Boulevard Restaurant & Oyster Bar in the lobby has one of the most creative chefs in the city. Food was exceptional.

The Residences are getting on in years and although the hotel has undergone a renovation, the Grande Residences have not. Careful when you book, if you are expecting a remodelled room like you may experienced at the Sutton Place Hotel. Proximity to St. Paul's hospital and the Firehall, means you will hear sirens seemly every 15 minutes all day and night.

I love the setting of a home away from home feeling.

Having to check out earlier than my stay

The property was centrally located. The staff were nice and very helpful. The suite was just right for our group. I would stay here again.

when booking, it said joining suites were available, but they are not.

Spacious room, clean and tech is up to date. Location is amazing.

Expensive parking. Pool was crowded in the evenings.

Suite was spacious and had wonderful appliances.

The location was fantastic as we walked and used the train to get to most attractions. The concierge was extremely helpful with directions and suggestions on how to get to places and which places to visit. Having access to an IGA was extremely valuable as we could buy food for breakfasts and dinners.

Unfortunately a washing machine and treadmill were broken at the time of our visit. We had to wait longer than normal for access to these facilities.

convenient location, close to shopping. very good restaurant and bar downstairs. friendly staff

Room and facility are too old. The air conditioner is very loud and noisy. There is only one shower in the 2-bedroom suite.

Size of room, gym., front door staff.

Access card not working on several occasions needing to be reset.

This hotel is perfectly located in the nice end of town. Has an amazing IGA supermarket right next door, lots of good restaurants around and is in the area of the high end shopping district. Close walking distance to all the attractions or if you choose, a taxi rank right at the front. Service from staff was excellent, helpful and very professional. I would say this hotel is on par with any Fairmont Hotel. It actually is quite "grand" when you walk in. We had the 2 bedroom apartment in the residence tower and the rooms were large, beds comfortable and had everything you needed for a fabulous stay. Pleasantly surprised and very happy with the hotel. Will definitely recommend and when staying in Vancouver it will be our choice.

There wasn't anything we didn't like.

Excellent location.

Very loud. Proximity to fire station and hospital made sirens seem endless. Very thin windows