Sheraton Ottawa Hotel

Location, friendly staff, room size and cleanliness.

A bit pricey & parking is not free.

Perfekter Standort, grosses Zimmer, bequemes Bett, grosses Bad

Teppichboden

The room was excellent, with a comfortable bed and a powerful air conditioning system that kept the room cool throughout the stay. The TV was modern and included access to Netflix, which was a nice touch. The elevators were also very fast, making it easy to move around the hotel. In addition, the front desk agent Mary who checked us in was professional, courteous, and welcoming.

There were a few disappointments. Unlike other Sheraton properties I have stayed at in different countries, the level of service felt limited. When we arrived late at night, there was no staff available to assist with our luggage. The only option provided was a luggage trolley for self-service. The same situation occurred at check-out, as there was no assistance available to help move our luggage to the car. The room lighting was also quite dim and relied heavily on table and floor lamps rather than stronger ceiling lighting. Another downside was the lack of basic amenities such as toothbrushes, shaving kits, and slippers. Additionally, housekeeping required notifying the front desk in advance to have the room cleaned.

Comfortable bed Clean

The concierge told me at the lobby upon checking in that we will have an adjoining room. We went up and it was a mistake according to the concierge. When the key was given to us we were told it was adjoining, did they not know with the room number it is not? There is a discrepancy or misrepresentation that happened. Why the real truth not given to us in the lobby is still beyond me.