Courtyard by Marriott London

I arrived after many hours of driving that originated in Northern Ontario. The drive is approximately 7 hrs. I tried two hotels prior to Courtyard Marriot. The initial one had a non-functioning swimming pool, something that I had clarification was functional when I booked the room. The second hotel was in the north end of the city. I was happy to get accommodations at Courtyard Marriot. The Reservation desk lady was patient, kind, supportive and did everything she could to help me get the best experience possible. I went to my room, attended to preparing my work clothes for the next two days. When I ran the water for a hot bath, there was no hot water. With 2 inches of cold water in the tub, I called the front desk. The young woman found another room for me. She assisted me in making the change. Bearing in mind, I was exhausted from my long drive, that I am 76 yrs old, this young woman's assistance was paramount to my well-being. The rest of my stay went well. If i return to London Ontario, I will return to Courtyard Marriot for my accommodations.

The kindness, courtesy, patience, support and assistance of the young woman at your Reception Desk.

How absolutely wonderful they were with me and my infant grandson as we were in London due to him having surgery

How absolutely wonderful the employees and management were for accommodating me and my infant grandson

Parking lot was a bit of a mess and the ac was not great

The pool was very nice. We enjoyed relaxing in it for a while.

Was disappointed that my room wasn’t cleaned during the day. I didn’t expect new towels and sheets but empty garbage and wipe down. Breakfast was finished by 10:30am Was charged more than quoted on booking site.