Location to see a show

Room service. Plastic containers and silverwear??

They stole my kids apple watch. Tried to downgrade my room on the sly. Tried delivering a crib we never asked for. A nice pile of crushed nuts was waiting for us in carpet in front of room. Tried to only deliver kids bags to room because adults weren’t present. Waited 5 minutes and stared at 3 valets that wouldn’t move because it wasn’t their turn.

Just about everything.

It was in the perfect location and had everything you could need.

Na

Top Lage. Sehr speditiver Service in allen Restaurants. Gute Ausstattung der Zimmer. Ausser das im Badezimmer Gläser für die Zahnbürste etc. fehlen, was wir uns in Europa nicht gewöhnt sind.

Dass die minibar leer war und die Kaffeemaschine nicht brauchbar ist, da kein Wassertank vorhanden war. Die Herzlichkeit des Personals fehlte. Ist wahrscheinlich in diesen grossen Hotelketten im 4 Sterne Bereich so.

desayuno y la atencion excedlente

todo impecable

Excellent location

Staff was not polite at the front desk rather rude, room service was very bad including house keeping

El hotel está perfectamente ubicado, es práctico, es limpio, y siempre estás bien atendido

The view to Time Square was amazing

Everything was awesome!!

Everything went well

No complaints

Breakfast was excellent !! Kids portion was a little small for a 9 year old.

Nothing!!

L’emplacement

Une arnaque cet hôtel Ils vous facturent le room service Par exemple vous commandez un coca une salade dans la même commande ils vous facturent prix produits normal plus 9 euros sur chaque produit Aucun personnel qui vous aide avec bagages ou vous les récupère pour check out Lit tout petit Hôtel trop impersonnel Prix hallucinant

Room was excellent, I got a King Room for one. Very comfortable and good size. The staff member at check-in got me a pretty high floor room and my view was nice. I was pleasantly surprised about the $30 consumption bonus per day on the hotel's restaurant and room service.

Not applicable.

Lage , Lage, Lage Zentraler geht es nicht. Mitten am Puls der Zeit. Das Personal ist höflich und hilfsbereit.

Vor dem Hotel roch es häufig nach Marihuana .

The location used to be the best but not anymore … The quality of the service but not any more … the services in the property are terrible and the one who work are half of the quality they use to be

The new stile in the management of the service The room service is terrible The restaurant have the same menu of the room service …. The concierge is a referral agent not at your service … Like many other like the lobby at the street and the security team … But now the property is soo crowded imposible

The property was in a great location, it was clean, and every single employee was nice. Except for the city desk guys.

The city desk guys were aloof and offputting. They were kind of grumpy. I felt like I was imposing on their time when I went to ask questions. My only thought was, those guys are not Marriott employees.

Good size room for NYC. 2 doubles plus a sofa bed gave a family of 4 plenty of room. Location right off Times Square, surrounded by Broadway theatres. Very big and busy hotel but works well, lifts very good, check in smooth, no issues. Did not have breakfast at hotel as so many good diners close by.

No issues. Haven't given a higher review as don't think the size of this hotel would suit everyone. Conferences, school trips and generally very busy.

Die Lage und das Zimmer

Man bekommt keinen Tisch am Fenster, wenn man alleine reist. Meine Türe zum Zimmer liess sich mehrmals nicht öffnen mit der Zimmerkarte. Musste immer wieder runter zur Lobby. Personal ist allgemein sehr unfreundlich…

The hotel is in a great spot exceptional bar with incredible bartenders especially Wilfredo made everyone feel welcome and big plus to the 8 th floor bar with beautiful view of time square.

Locations

The room was very clean. The staff was friendly and accommodating. We love the close proximity to the theaters.

Close to timesquare

Super clean

Emplacement et propreté

Le service n’est même pas digne d’un hôtel 4 étoiles, personnel non à l’écoute.

Le cadre idyllique et magnifique. Nous avions une chambre vue sur Time Square. L’ascenseur de verre est exceptionnel c’est une expérience à vivre.

L’absence d’un mini bar avec des produits dedans, d’ordinaire dans les hôtels, des cafés, des bouteilles d’eaux sont offertes à l’arrivée peut importe le pays ici rien, juste deux verres sur un plateau. C’est dommage pour un hôtel comme le Marriott.

Location

Did not get the room I booked and prepaid. Room I was given and had no choice but to accept did not accommodate the number of people in my family so we made do with sleeping on a cot and chaise in the room in addition to the one bed. I had paid for a room with two beds.

Great beds, great location

Concierge was wrong with his subway information. We inquired about the 7 day unlimited pass and he said they no longer offered it. He advised to swipe each time with a credit card. After our third day of using the subway and our credit card we found out there is a $34 - 7 days unlimited pass. It would have saved our family of 5 $120

I liked the view. But I did pay an extra 125 for such view they said the room was ready.

My safe was closed and locked so I could not use it. There were not enough towels. We checked out before 11 so that we were not late and chose to have our bags stored. However after we checked out we had not used our 40.00 credit and staff told us it was too late to do so. I have traveled for years and used Marriott exclusively, however I have not travelled in the last 16 years because of family issues. I am now able to travel more and I am not certain I will remain loyal to Marriott. I did not feel as though the service was as great as it used to be. I was very saddened by this.

I loved being right in the heart of Times Square. The room was spacious and incredibly comfortable. Staff was very kind and helpful. One of the best hotels I’ve stayed at in Times Square.

The noise in the hallway and from lower levels of the hotel that sounded like they were in the room with me made it difficult to sleep. The noise from outside is to be expected but the noise in the hallways was unexpected.

Madame, Monsieur, Je me permets de vous adresser ce courrier pour exprimer ma profonde déception concernant mon séjour actuel dans l'établissement que j'ai réservé via votre plateforme. À mon arrivée, j'ai constaté avec regret que la chambre que j'ai réservée était loin de correspondre aux standards attendus pour un établissement de cette catégorie. La propreté laisse à désirer, et l'absence d'eau dans la chambre constitue un sérieux désagrément. De plus, le service téléphonique de l'hôtel m'a particulièrement déçu, car après avoir appelé pour signaler le problème d'eau, j'ai été raccroché au nez, ce qui est inacceptable compte tenu du prix élevé que j'ai payé pour cette nuit. Par ailleurs, la vue depuis ma fenêtre est loin d'être à la hauteur de mes attentes, avec un mur qui occulte entièrement la vue, réduisant ainsi l'expérience que je m'attendais à vivre lors de ce séjour. Je vous prie de bien vouloir prendre des mesures immédiates afin de résoudre ces problèmes. En considération de la situation actuelle, je sollicite également votre assistance pour trouver une solution alternative dans un établissement de qualité similaire. Il est essentiel que cette résolution soit traitée de manière expéditive afin d'éviter de passer une nuit dans des conditions aussi insatisfaisantes. Je vous remercie de votre compréhension et de votre prompte intervention pour résoudre cette situation.

Breakfast decent but very expensive

The way you call a lift but they where efficient

Great location, great facilities, big room, nice view

Restaurant’s menu can be improved

It was few steps to time square.

The staffs are rude and unhelpful. I understand Newyoker's are known to be fierce people. But job is job and costumer service is costumer service. We booked with Marriott because of the hotel's excellent reputation. We arrived to checkin, introduced ourselves, gave my ID, and "boom"...the staff just immediately denied me telling me "you're not booked here"...Your name is not on the record", i cannot see your name"...I insisted few times and pushed him to search more because we are already fully paid...Gave him few options to search my name and insisted many times...Its sad..I felt a huge resistance while he is searching for my name...he repeated saying am not booked... until he saw it...after all of that "no apologies given"...we came from a long flight, tired and wanted to rest and then you face a staff like that, greeting you with that attitude. Its disappointing. Sad. And then I called and requested for water, lotion and a utensils as it was not available in the room...I waited 3 hours...Nothing was sent...I called again and told them Ive been waiting for 3 hours...and they never sent it. The following morning...I called and told them i never received my request...and explained what happened but the staff just say "sure will send it" and waited for another 2 hours. Is this how Marriott trained their staff???...disappointing! Your location might be the best in the area but if your service is like this...I'll choose not to book with you anymore.

Son emplacement