The Westin Copley Place, Boston

Fantastic location, close to Trinity Church and right beside Boston Library. Beautiful view from our room, club lounge a great facility. Staff all professional, attentive, approachable and polite. Very clean and spacious room. Beds super comfortable, we all had a great sleep each night. Despite being so central, it was quiet at night on the 20th floor.

We must have gotten an older, outdated room which only had a bath/shower combo which must have seen the 90s, with a shower curtain which we overall find very unhygienic and did not realise hotels still use. The bed linens were frayed and ripped in places, they must have been used for years. However, all very clean and well laundered. I cannot fault the housekeeping. I just wish we’d requested a real shower to make our stay more comfortable.

Location, staffs

A bit dust around corner or behind furniture.

Location

Lack of food options

Excellent Location, friendly manager

Despite the fact that I visit this hotel often, I think this will be the last time. The services were unacceptable, and the room was old and not particularly nice. There was no courtesy anywhere. Too many employees in this hotel, they did not speak English well and communication with them was difficult. The employees in the parking lot were unacceptable. I had to wait a full 25 minutes for my car to be brought to me, while other cars that had applied much later than me came much faster. The reason was obvious: the employees needed money to do their job quickly. When I complained to the hotel manager, everything fell into place, since he was forced by my intense complaints to go down to the entrance and investigate the matter. I thank him very much, he was the only polite and available to serve. Also, it is very rare and difficult for the reception to answer and especially the dine in service. One night, after calling the reception and dine in service for more 45 minutes, and no one answered, I was forced to go downstairs myself to order food in the room... This has never happened to me before, in any hotel in the entire world!! Not polite employees, no one smiling to the customers. Uncomfortable beds, which had become hollow from too much use, causing you to wake up with back pain This hotel needs a lot of work.