I like the lobby area it was beautiful.

I didn’t like how my room was not fully cleaned to its entirety. Some of wood or parts of the bed were dusty

Staff is excellent - service in the gold room lounge universally good. Cheryl in the Oak Room was outstanding.

Location

Staff

The histoiric lobby is beautiful. The floors above are outdated, need considerable updates, doors that fit the frames, no peeling paint on room door edges.

Oak Long Bar food is spotty. Mussel dish is so over the top with spice it kills the taste of the muscles. The Truffle Fries are wonderful. The entire staff in the Oak Long Bar are wonderful. The repeated visiit after visit same disgiusting music is aweful. Please change the music to more classic tunes and drop the electontic junk. And please lower the booming bass track. The music tracks are boring and nonsense.

Só a cama

Ausência de mini bar no quarto e o serviço de front desck muito fraco com atendentes poucos simpáticos com exceção do concierge que era bem interessado.

Great location

A little dated

Everyone was very welcoming and we felt safe and comfortable.

Nice room, nice facilities

Food was awful, service was slow, could not help us with an internal password to make our nanny can work, waited almost an hour to get baby’s crib and roll A way bed, waiting one hour for luggage to be picked up at check out and 50 minutes for car to be brought from valet. Absurd waiting times and service.