Todo

Nad

The location and how convenient it was to every where we wanted to visit.

The high prices for one night lol

Wonderful staff and accommodating. Wonderful restaurant. employees very friendly.

Our room was so dirty. Toilet ran constantly. Beer bottle caps on the floor. I had the do not disturb sign on my door but the housekeeper came by to clean the room next to me and they were so loud I had to go out and tell him to be quiet so we could sleep.

The location

STAFF. From the moment we pulled up, mind you it was raining, the valet guy just sat and watched us and then I opened the door and he said “are you here for valet?” (Clearly we were, we were the only car). Then I asked him for a cart, he said he didn’t know where the bell guy was and to wait by the desk. I waited 10 min before I went up to the front desk where he came opened a door and gave it to me. We unloaded all our bags, went inside and checked in. Went to the lobby bar and the bartender was the absolute WORST - he could’ve had a bad day, but this was different. Very annoyed with people asking for drinks when it was indeed his job. He wouldn’t even talk to anyone and the entire bar was so confused and everyone just to leave bc who wants to sit what that negative energy? The morning after, I called for room service. No one for 45 min answered on ANY LINE. Not even concierge or front desk. FORTY FIVE MINUTES. I finally went down around 8:30am and saw one front desk person on the computer checking out a guest so I went to get Starbucks that’s located in the hotel. Worse experience, the lady kept serving people who were behind me, I asked her about it (bc I waited 20 min) and she got feisty with me. So I left and went to the front desk and said this was the worst experience I’ve ever had in a hotel. I will NOT be staying here again. I’ll make it a note to let everyone know too. I wouldn’t send people I know there for a bad experience. Get better hospitality service!

Great location, clean big room with a view of the city.

kept banging my shins on the corner of the bed

Cleanliness. Location. Bar/restaurant.

Nothing

Ubicación y conformt

Muchos jovenes de rumba en los pasillos y no dejan dormir... La fiesta les duraba hasta la madrugada. Lo comenté en el cuonter y me comentaron que si era un problema, pero nada que hacer.

The property is beautiful and we had an excellent stay. The lovely woman at the front desk gave us a really high floor level room and we had some great views. The pool location on the rooftop was really cool but it was packed when we went. Not anybody’s fault though, it’s a great spot! Staff was very friendly, location is close to lots of restaurants and 6th street. Price was a little high but everything in Austin is!

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