The pool!!

My room smelled like mold and the shower was never clean. Room 1009

Location next to concert venue. Room felt clean.

The service at both bars-in the lobby and in the restaurant was terrible. Had to literally call "excuse me" because they would never come check if you needed anything. Just not enough staff I guess. The carpet in the common areas was pretty dirty. I like moody hotels but in my opinion the lights should be turned about 30-50% brighter in the hallways.

Staff

Location

location

expensive room service

it was gorgeous!

no cons from me

We showed up to check in and they said they were over booked and they had to move us to another hotel. I told the manager they should have called us to let us know, Because we would have not traveled 3 hours to stay there. I booked the reservation 3 months in advance.

location to Moody Theatre; clean/safe part of town. Brian at the desk was kind, friendly, and professional when we checked in.

hard beds - not “quality-firm” either - just hard, low quality mattresses. low quality linens. mistakes on room service. rude room service. long wait times for room service. rude and inefficient valet parking who didn’t exactly inspire confidence that my car would be ok. the cost was fine considering I could walk next door with my teen daughter to a concert - but for the cost, they need to make it less like a crash pad and more like a decent hotel. oh yeah and don’t charge me 5 bucks for a bottle of water and remind me not to steal the toiletries. it’s just cheap and embarrassing unless you are Fairfield inn or something. I know it’s not the 4 seasons but come on. the nickel/diming was tacky. also, it’s 2023. no need to charge 15 bucks for Wi-Fi anymore. again with the nickel and diming. oh, and thanks for letting me know that if I steal the in-room steamer it will cost me 60 bucks. the signage everywhere about all the stuff I might steal just made me wonder what kind of dive hotel I’m actually staying in. At least give me the courtesy of pretending I’m not at the Cecil.

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.