Clean, spacious, friendly staff, professional service.

Be specific about charhing for wifi

The ambiance.

The service was not what you’d expect at a Park cities Hilton. When I ordered room service, the food came quickly, but there were no napkins and no silverware. I had to take my own cart up to my room upon check-in and upon departure I requested a mailman to come and help with my luggage. I ended up going down to the lobby and getting my own cart and loading it and getting it down to the first floor. The parking situation was Mediocre at best. I had requested my car. Stay in front because I was coming back in about 20 to 30 minutes. When I got down there and asked for my car they said oh it’s in the garage in about 10 minutes later I did spot my car right in front about that time Valet came running towards me. I said are you still looking for my car because it’s right there in front of the hotel. Caused me to be a little bit late appointment. I would just expect a higher level of customer service at a hotel of this quality.

LOVEC IT ALL!! Especially, the remodel, VERY comfortable BED!! Best of ALL, MY emotional support small dog, Kevin, could FINALLY stay at the Park Cities Hilton. It has kept us from coming for years’. Deal Breaker for US!!

Valet parking is TOO expensive $39.. UGH!! Even OMNI Barton Creek has SELF PARKING Options.. my husband was MAD about that one thing.

Comfortable bed. We stayed one night.

There is no free parking garage. You have to pay $35/night for the parking.

Staff were friendly.

My flight was delayed considerably, so I arrived very late (after midnight) and tired. I had been on and off of various airplanes for the past 12 hours, but there was no food available at that hour. I checked in and went to my room (for two nights). The room smelled terrible. I was so tired I considered staying in it, but then thought twice (worried that me and all of my belongings would smell like a moldy locker room by morning), so I went downstairs and got another room. The next room still had a faint foul odor, but was much better and I was tired, so I went to bed. The walls were very thin, and I could hear my neighbor's television, which was not ideal. I was awoken about 5 hours later by a chirping smoke detector, which was not in my room but was very audible. It would beep every 32 seconds, and I was not able to fall back to sleep. That was night one. Night two was uneventful until I went to go take a shower at around 7:30 am and there was no hot water. Cold water would come from the sink, but no hot water would come from the sink. The shower was only providing a very small amount of cold water (not even enough for a cold shower). I called the desk, and they said they were aware of the issue, which was affecting the whole hotel, and working on it but could not provide any estimated time for when the hot water would be back on. I had an appointment, so I needed to leave, but I very much wanted to shower first. About two hours later, the hot water came on (which I only knew because I was checking myself every 10 minutes or so).

The shower stall

. Small room for king suite. Nothing special. Empty refrigerator This hotel used to be more luxurious

Worst telephone answering system ever.

Nothing

The building and everyhing inside of it is old, decrepit. They wanted a email proof from me to eat breakfast.