Amazing service but confusing valet

Small rooms and valet

We needed one night to get some rest to continue our travel, and the the hotel was beautiful. The main escalators were out so we had to carry the baggage up the main stairs but not a big deal, The escalators are in the process of being repaired. The hotel was absolutely beautiful. The wood work was fascinating and unique, the books lining each room was a pleasant surprise and every area in the hotel lobby had a different theme. The Valet service was awesome, I left my cell phone in the care, and one of the fellows went up and retrieved it for me.

The pool was so crowded we did not get the opportunity to swim, it was very beautiful and the day was hot, so I am not surprised

ok property

Worst customer service paid for breakfast included but every time went to breakfast was told 45 minutes wait .. then on the last day went again was told 30 minutes wait even though restaurant was empty upon asking was told we don’t have anyone to clean tables so there is 30 minute wait .

The bed was comfy but the pillows squished down to nothing. The room was clean and the staff friendly. The food was excellent albeit expensive.

The pillows squished down to nothing and not comfy. The valet forced open my key fob cover breaking it. The hotel did quickly compensate me.

The restaurants and lobby areas were beautiful, and the food was good.

It was overpriced for the quality of the room, the bathroom wasn’t fully clean, the floor was slick and coated in residue from some (hopefully) cleaning product in the bathroom and entry. The beds were hard, the pillows lumpy, and the tv didn’t work correctly.

The wedding venue my niece selected was beautiful. The banquet staff was awesome and attentive.

The elevator waits due to booking too closely with other events. Not getting my corner suite which wasn't ready at check-in.

James in the lobby bar was excellent!

Valet parking was strange.

Beautiful hotel with amazing staff and service.