Clean

N/A

I liked how clean and crisp the room was. Nice bathroom, very clean. The bed was amazing, I had a great nights sleep.

The shower took forever to get hot and I was kind of disappointed that I had patio doors but they didn't open. I like to get fresh air. I'm assuming there was no balcony behind my doors.

Very clean, spacious. Easy access to everything!! Friendly and helpful staff!!

Evening.

The cleanliness was a bit sloppy. The pillows were sagging. It was a bit hard to sleep with.

Location was close to visiting my family/relatives and Blue Mountain.

There was no way to speak with the hotel front desk other than text! WTF! The inter-hotel telephone did not work. Other telephone numbers provided were not working. I had walk down the stairs from our room to go to the front desk to speak with someone to complain about other guests noise after quiet hours!!!!

Looked great - easy to find - good location

The biggest complaint that I have is that ALL the pillows in our room 105 were lumpy and actually the lumps were even separating within the pillow itself - I did not have a good sleep We felt that the prices in the restaurant were quite high

Location

Customer service is awful. Had some issues and the communication with manager and staff was horrible. Very delayed and late replies. And in the end, not helpful at all. Would not stay again. So disappointed that I do not even feel like starting to explain here—please find somewhere else to stay. We got stuck with this listing as it was the only one with so much availability during the busy holiday season (I guess for a reason) that could accommodate 24 guests. There are plenty of excellent resorts, hotels, and airbnbs in the area. Will definitely pick another place for our annual blue mountain trip.

Scerene

Dis not come with breakfast