Pool

Food options and early check in flexibility

pool

none

Stayed in the 1 bedroom suite. It felt like a home away from home. Love that the suit was equipped with full kitchen stocked with cookwear and utensils so we could prepare our own meals. The area is quiet and peaceful.

The check-in process had a long line. As everyone was checking in for 4pm. Would be nice to have a staggered check ins

Nothing, only location. Sad that some people don’t like their jobs and are not performing as expected whether it’s cleaning, front desk or marketing. Sell what you offer don’t overvalue your services or fix the existing issues!

The name “water resort and spa” is a total scam. I ended up at the hotel with the front desk telling me that SPA is managed by a separate company. SPA didn’t answer the phone and when I went in person to book an appointment was told they are fully booked for the next 3 days. Outrageous that the advertisement doesn’t mention that booking should be done in advance and additional fees have to be paid at the SPA. Went for the SPA and left without any SPA activities, unacceptable and rip off! The bathroom didn’t have a proper size of sink, unacceptable for a 4*star hotel. There was no space to put any of make up stuff or toiletries. The shower was not clean as expected, some disgusting yellow spots. The elevator smells so bad, like urine and floors were not clean. Keep in mind, this year there is not even snow to have an excuse (even then, should be clean). That’s a 4* not a motel and we paid $302 with taxes…horrible Staff unfriendly, not helpful and don’t care about your feedback. At the checkout when I mentioned that I was disappointed she gave me an expired “next visit $25 discount”…how can I visit if you’re so inconsiderate about my current stay. Hope management will take care of the ongoing issues as people are getting ripped off.

Location and value for the money. Very nice room with a view

Sound proofing between rooms

We had dinner at the seafood grill and our server Jenny was absolutely amazing! She made our experience so enjoyable we didn’t want to leave. It was our 1 year anniversary and she brought out a dessert on the house that said “happy anniversary” on it. Made my day. We also thoroughly enjoyed the aquapath and massage at the spa. We came here last year on this same weekend and had to come back for it again.

When we booked it said it came with $60 in resort credit to spend but when we arrived we only 2 $10 vouchers- one for restaurant and one for spa. After explaining they gave us 2 more but you could only use one coupon per visit. Which still only was $40. When we checked out they gave us a $25 voucher on our next stay but is only good till December 15th which we won’t be back by then.

My family enjoyed everything from the check-in to the interiors of the suite..the living room, kitchen, bathrooms, beds..everything was perfect.

The amenity spaces; lobby, restaurant on site, rooftop, spa, kayaking area, pond, trees around..

Beautiful and clean

Short staffed in the restaurant