location

unpleasant check in experience

Great location, staff was friendly and extremely helpful.

The staff , the location and the hotel

That you do not advertise that the kitchen is closed on certain days of the week ! That I couldn’t get the breakfast for the breakfast rate I paid for , that the staff told me there was no food Why don’t you say it on the website ? Even further BOOKING.COM why don’t you say it on your travel site - your own booking site? With kids and being in the French quarter it’s hard to find food period Now if there’s no room service and the children are hungry ? I think you should be more informative as should they , however I booked with you ! Tell me what I’m getting into so I plan accordingly,

The bed was really comfortable. The balcony was nice. The beignets were better then Cafe De Monde.

Felt like a normal room. It was a connected room.

Location

Doesn’t live up to the quality of other W hotels round the world. The hotel looked old, despite being new. The rooms were dingy. The breakfast options were almost non-existent. The outside area is disappointing (the pictures make it look much better than it is). Finally it is extremely expensive for what it is - very poor value for money.

great location, clean rooms and friendly staff

The bathroom had a weird frosted glass door, which led directly into the bedroom; not great when sharing with friends.

The location was perfect.

The room size was smaller than I expected.