our room was poor and would have liked an option to upgrade but was never given the option our room smelt of damp and had obviously had some kind of leak or flood who wants to keep complaining when they turn up to a hotel. it was obvious you were not full at all and yet you chose to put us in that room even tho it smelt so bad especially giving us that room for xmas we have been to your hotel for the last 4 years so very disappointing that you would choose to give us that room

Tudo! Hehehehe

Everything was awesome everyone very friendly

Bed was comfy and clean. The location was nice. Staff were friendly and very helpful.

The room I took was at the very end of the corridor although I’m a member with Marriott Bonvoy and I travel a lot. The toilet wasn’t clean, I found female hair all over the toilet and in the bath, even on my pillows in bed.

Room was very clean with comfortable bed. Staff was friendly especially the gentleman that brought up our bags. Checking in was quick and late checkout was provided to accommodate a 1pm lunch reservation. We also enjoyed a fantastic dinner at Knife and Spoon. Overall it was a great stay.

Water park was close most of the time

Has gotten way overpriced. Pina coladas with a floater cost $30. Valet is $55. The food was just average and expensive. Took away the sushi, that was the most disappointing.

First of all, you took your snacks and drinks out of the rooms for after hours I came in from a meeting at midnight and could not order room service. You didn’t have snacks in the refrigerator or even a soda pop nothing I had to wait to order food I did not eat that evening and had to wait until 8 o’clock the next morning this is horrible. I’ve never paid this much money for a room and not had great service, I stay at the intercontinental hotel all over the world. I have never had issues like this. You’re trying to charge this much money without having your bar in the room for the additional snacks that are paid for by the client or sodas.

So fun ! Beautiful clean and we funded everything at the same place. Nice restaurants ❤️

They changed the salad menu at pool bar restaurant.

Almost everything! From the lobby, to the restaurants/bars, to the pools and lazy river, to the rooms. All were very well kept and beautiful

The only disappointment I had was the fact that complimentary WiFi was not offered within the rooms. A hotel charging as much as they do for a stay should not also charge for someone to use the WiFi. Especially when cell service (for me anyways) is so spotty in the rooms.

Family friendly and great restaurants at the property as well as bars. The water park is also wonderful

No dislikes all good

The best place ever my favorite Hotel..

Shower was not too clean

beautiful property restaurant food disappointed

lovely

very clean and accommodating

rude pool attendant who mans the gate. we had just checked in and had our bags dropped off in our room and headed to the pool. I asked the bellhop if I was allowed to bring my small soft cooler to the pool w a few snacks, waters and a couple alcoholic beverages we bought at the downstairs lobby store. he replied yes as long as it wasn’t a huge plastic cooler. the pool gate attendant berated us and made a big deal of what could have been a simple “sorry we do not allow coolers or any type”. instead we were tisk’d at, turned away with a smart comment about how he hates when other wait staff tell visitors coolers are allowed as though it was intentionally done by us to see what we could get away with. all and all it could have been handled more professionally.