The location is ideal. The hotel is in the center of town and easy access to all the main attractions in Phoenix.

This is not the first time I have stayed here, but this is certainly the last. I requested that my room be cleaned and it was not. I called up for fresh towels and they did not arrive, so I called back an additional 2 times. So I called for towels 3 times in the span of 60 - 70 minutes. Then on one of the final calls the front desk said I could go downstairs and get them. I paid over $1000 for 2 nights and they couldn't bring me fresh towels? A total lack of customer service. Not worth what I paid, and nowhere near close. Never staying here again and I visit Phoenix 2 a year.

Loved this place would stay again again and again really great rooms quiet comfy right near downtown its awesome A++++

Péssimo em atendimento , sem wifi free ou incluso nas diarias

The location was great!!!!

We had mold on the floor of the shower, there was construction going on so loud banging and sawing noises( no sleeping in) they were missing some bean bags for corn hole so we asked someone for them and he said he would get them but we waited 30 min and he never came back. We looked the next day and they still did not have the bean bags.

It was beautiful

The price was a little steep

Only location

Lots of things not meet my expectations and I thought a 5 start hotel I don’t know why booking listed as 5 start hotel

Only location is good. All other things about this hotel are bad.

- AC makes very loud sounds, you can not relax and sleep in peace. - Upon check in we found out that the flash in toilet makes a sound (keeps refilling), it was basically leaking. We said them, they fixed it. - We found out that the telephone does not work, they just disconnected it, we kept calling all day. So we were forced to go down on the reception a few times. - They don’t provide slippers, bathrobes. We had to push them hard to get it. First they said they can find slippers for us but not bathrobes as they don’t have it, but then they brought slippers and bathrobes together. We just pushed them and were very unhappy, probably that’s why they brought all what we requested. - The water is stuck in the sink every time you open it, it just doesn’t go away properly. - They don’t provide tooth brush and other utilities. - Room service doesn’t work at night. They stop at 11 pm and start at 6.30 am. Overall the hotel is VERY old and “tired”. They have to renovate it and improve their service as well. I’m not happy at all with this hotel. The worst hotel out of all in which we stayed in USA. It looks like 3 starts hotel, not more. I didn’t expect to see anything like this in USA.

beautiful hotel! The rooms were cozy, bedding very comfortable. William at the front desk was exceptional!

The pool area was a bit disappointing in comparison to the rest of the hotel. it was small, dingy, and didn’t maintain the same beauty and quality as the rest of the property.