Quartos, limpeza, conforto, serviços

Piscina sem iluminação e televisão que não funciona em dia de chuva !

Restaurant buffets with vast selection of different foods, nicely prepared and good service. Also great service at the "à la carte" restaurant. Good food there, too. Great wine selection. Setting with nice garden, pool, etc.

Old, noisy fridge. Smell in the room. Service at pool insufficient considering the 5 stars the hotel claims to have. Music in pool area too loud & not everyone's taste. No water bottles provided for free. Surprisingly, the employee at the reception was totally unfriendly at checkout.

La independencia del Yacuzzi y la piscina

Baño sucio y el lavamanos no funcionaba estaba taponeado. La piscina solicitamos a los encargados que pongan el filtro porque estaba sucia pero nunca pusieron.

O Hotel é fantástico, muito entretenimento e diversão.

Para um hotel 5 estrelas achei as toalhas de banho brancas em estado precário, amareladas e velhas.

Tuve que pedir la devolución del dinero. En fotos el hotel es una cosa, prometen mucho por booking pero al final las cosas que ofrecen es por edad y por días. No pueden abarcar la cantidad de personas que se hospedan en temporada alta ya que ni siquiera había suficiente toallas en la piscina. Cuando se les presenta un reclamo se lavan las manos y no dan seguimiento del reembolso del dinero. La gente de booking también se lava las manos diciendo que es culpa del alojamiento. No me devolvieron ni 1/3 de lo que pague y un mes después me siguen haciendo pasar mal.

Высокий уровень обслуживания, удобный номер, хорошее местоположение отеля

Все понравилось

Nada

Me robaron el cargador samsung de la habitación y no se hicieron cargo. Pesima atencion

1. Formato horizontal, mais amplo, paisagem linda. 2. Café da manhã variado e em salão amplo. 3. Academia com boa variedade de equipamentos e com espaço bom. 4. Cordialidade de todos os funcionários com os quais tive oportunidade de me comunicar. 5. Room service prático (você faz os pedidos remotamente, sem precisar de telefone) e rápido de atendimento. 6. Localização excelente (perto do aeroporto e das principais atrações de Foz).

1. O ponto mais negativo, sem dúvidas, é o assédio cansativo para que o hóspede conheça o tal “Exclusive Guest” (uma rápida pesquisa no Google no site Reclame Aqui esclarece bem do que se trata). Eu achei muito inadequado que o Hotel permita que os hóspedes sejam alvo desse tipo de marketing. Fiquei realmente desapontado. 2. O quarto onde fiquei (106) merecia ajustes – as tomadas acima de uma das camas não funcionavam, havia umidade no banheiro e achei pouco arejado (não havia qualquer lugar para secar toalhas ou roupas de banho). 3. Achei o isolamento acústico do meu quarto ruim. Logo cedo, ouviam-se pessoas circulando e falando do lado de fora, como se estivessem dentro do quarto. 4. Os quartos não possuem TVs smart, ou seja, Netflix e demais streamings somente no celular... TV smart é bem básico hoje em dia, em qualquer hotel, ainda mais um 5 estrelas.

Piscinas privativas, restaurante, localização

Serviço de limpeza precário (em vários dias imploramos pela vinda da camareira) Quarto com sinais de má manutenção Café da manhã com produtos que não eram frescos

café da manhã maravilhoso, roupa de cama tudo muito limpo e cheiroso, super indico esse hotel

nada

We were unable to connect netflix on the TV they offered a movie “experience” with additional cost

Very beatiful resort near the Iguazu falls. The surroundings were amazing, the location is perfect. A great place for rest and retreat. Rooms had enough space, very comfortable. The breakfast and the dinner were excellent. Great variaty of choises. The staff was very helpful.

The only thing i didn't like was that pool's water was cold. I have travelled to other resorts around the world and during the winter, the water of the pool was hot. As a traveller i expected while returning from the falls to be able to swim at the pool. Unfortunately this couldn't happen.

Excellent self service restaurant with varied menu and excellent choices- superb breakfast and great staff.

Room and bathroom becoming a little tired. No coffee or tea in room which I would expect although. Kettle!!

The Hotel is nice, with good infrastructure and quiet enough. The food is ok and diversified. Breakfast is very good. Restaurant staff are very nice. Pool area is great.

The rooms are nice and wide but start to require some maintenance. It is not a 5 star hotel, it has some flaws that are a pitty and can be easily solved with small maintenance (toilet door was old, some furniture was a bit ruined, the small mirror in the toilet was rusty, etc...). Cleaning is not a 10, could be better.

Booked two nights to relax alongside visiting the Brazilian side of the falls. Staff were all very welcoming, helpful and friendly. Grounds were secure and immaculately kept. Loved the main pool area and smaller splash pools. We stayed on a half board basis and the breakfast and dinner buffet was extensive and good value in my opinion. Rooms lovely with good storage. a wonderful stay and we would definitely highly recommend. Access to the Parque des Aves and Iguazu Falls was just a $10 taxi fare away and taxis arrived within minutes.

only downside which seemed strange was there was a kettle in the room. but no mugs and no complimentary tea or coffee. this seemed very strange on a hotel of this calibre.

Breakfast is amazing! I love Brazilian hotels for this reason!

We never had hot water and only once did we have lukewarm water. This was true for the other two rooms our friends were in also.

The service was great and the food was excellent! Both the breakfast and the dinner were superb. The pool was lovely and the bar staff very friendly. I highly recommend this hotel and would come back in a flash!

nothing

Very nice luxury hotel with wide space (rooms, garden, pool, restaurant, outdoor cinema, fishing lake, outdoor sport area, outdoor/indoor kids area, chill-out zone) ideal for big groups or families. Very good kitchen as well, but unfortunately not that quick service as in Europe (usual waiting time is 30min to 1 hour). You need a car to reach this hotel and to be able to travel around.

Not very good English speaking stuff, but that is very common in whole Brazil - prepare the online translator as it will be needed on a daily basis. Be ready that check-in and check-out is also taking quite long time (30min+).

Location. Quality of the room and the food.

Non speking english receptionist. Demi pension with payed beverges without warning for this supplemental fee.

the location was close to Iguaçu falls

the accommodation we we given was looking very tired, cockroach in bathroom which I disposed of before the wife saw it . outside steps / landing were never cleaned.

Amazing facilities, excellent breakfast and great room

no cable tv

Location, rooms, infrastructure.

The swimming pool's DJ was soo annoying. The music was extremely loud for the afternoon, nobody could stand for it. It was 3-4 hours of extremely torture