Sheraton Grand Tbilisi Metechi Palace

Variety of TV channels, room maintenance

Breakfast was perfect, and friendly staff

The first disappointment was the long wait in the restaurant on hotel rooftop terrace, The pool stairs rails are falling apart, poorly maintained, looking at the hotel from the pool side the entire hotel looks stained and not washed in years,

Our stay at the Sheraton had some positive aspects, particularly the good quality of the food, beautiful views, and convenient location.

Upon arrival, no one assisted us with our luggage, and the receptionist did not provide the warm and hospitable welcome we expected. We were not greeted properly or even offered a seat while checking in. For a hotel of this standard, a more welcoming arrival experience would make a significant difference. After we requested assistance, a bellboy eventually helped us with our luggage. However, there was a noticeable and unpleasant body odor that lingered in our room afterward. I mention this respectfully, as staff grooming and hygiene are important parts of the overall guest experience. When we entered our room, we discovered that the electrical socket compatible with our charger was not working. We informed the bellboy, who assured us that maintenance would be notified. Unfortunately, no maintenance staff came during our entire stay, and the issue remained unresolved. Housekeeping also came to clean our room at approximately 8:30 PM, which was already our resting time. It would be much more convenient if routine room cleaning could be scheduled during the morning or daytime unless the guest specifically requests evening service. I would also suggest considering the installation of a bidet or handheld bidet spray in the bathrooms. Sheraton welcomes international travelers from many different cultures and countries, not only European guests, and this amenity is commonly used and appreciated by many guests worldwide. We also availed ourselves of the exclusive lounge, but unfortunately, there was no staff member consistently available to assist guests when something was needed. For an exclusive lounge experience, having an attendant present would greatly improve the level of service.

It was very dirty

Because of the dirt