Very nice hotel.

My only issue was that I was told they were sending a car for me and none arrived so I was stuck at the airport at midnight until I eventually took a taxi

Location

Staff needs training to handle guests. Had to wait for the reception to get room as he was unable to locate the booking. Had to ask twice for bed tea to be served. Similarly on second request received soap

please explain to guess on the benefit they get by booking online and direct booking, I really have a bad experience with Kingsway which I spend 11,000.00 just for two night because before im check-in i was informed total amount is 7,000.00 plus but I getting shocked when it check out the total amount was up to 11,000.00 which it did not prepare the amount so please understand not all customer are rich people and i have next trip to Trivandrum in 3-6 month I'm sure im not to Kingsway. Sorry to said please improve the explanation level to customer and same time im also learnt from my mistake. Please feel free on my feedback.