Quiet, everything comfortable and staff very helpful and polite.

Quiet but a little difficult to walk to commercial street

Las instalaciones

El baño no estaba muy cómodo

N/A

Me cambiaron la primera noche de alojamiento por sobre venta, al siguiente día no me entregaron la habilitación como lo habían acordado y dejé mi maleta para que la colocaran en el cuarto .. cosa que me ofrecieron y que posteriormente me dijeron que era prohibido!! Fatal la estancia y en especial la experiencia.

Lo staff ,dalla prima all’ ultima persona che vi lavora. Tutti fantastici.

Lo stabilimento con un potenziale enorme lasciato un po’ andare. Una rinfrescata non guasterebbe.

excelente

La atención y su personal muy atentos a lo q nesecitabas

Que el baño no tiene respiradero ni ventana

Todo muy bien. on buena

Muy limpio, muy amables todos

No tanto la ubicacion

We need to give a huge thank you for the incredible service each staff member demonstrated to us. It’s obvious that customer service is the number one priority based on how amazing each person was. There were two people who went above and beyond for us- Camilo and Andres Felipe. Honestly, they were beyond helpful and went out of their way to solve issues. We are so grateful to them and will tell everyone to stay at this hotel.

Location and Staff

Adjoining / connecting door to the next room extremely thin. Very easy to hear the neighbors conversations, coughs, etc…

The were very accommodating, friendly & made sure we had everything we needed.

exercise equipment did not work.

Location, breakfast and service

Bathroom is too small but ok

Everything was within walking distance

There was construction outside which caused some noise during the mornings, this wasn’t the fault of the hotel though.

Breakfast was fine. The location is just above the robust Poblado neighborhood, so quiet. It’s a short walk to the restaurants and nightlife.

No complaints.

AMAZING PLACE!!

Everything was great

Amazing place to stay. Modern, clean and comfortable. Ideal location close to Poblado centro. Staff is very friendly. You need basic Spanish though.

Noise isolation is not good. The walls are very thin and there is a connecting door in between hotel rooms. Bring earplugs just in case.

Location was 10 minutes' walk or less to the square. The breakfast was nice and the staff were great and friendly, willing to help in many ways, from questions of the area to help ordering in food Relaxing bar area that is a great place to have a couple beers while you plan your evening, Had a rainy night and just chilled listening to music drinking some wine and having snacks, So definitely a place where you can relax and still have a little fun too.

The bathroom was a little small, I am not a big person, but I am just over 6ft tall. The design of the construction needed 6 more inches at least to make it more comfortable and user friendly. The light switch is on the inside and you have to close the door almost to get to the switch then the layout for someone taller is difficult to use the mirror and try to brush your hair. Nothing of a deal breaker, just a design flaw that could have easily been done better. At the least having the light switch outside of the bathroom :-)

They had an overbooking problem and failed to communicate it to me. I arrived at midnight and had no place to stay in the city. Although the girl in reception helped me find a place, it was a low quality and located in a not so well area in the center, and the expense run on me.

Staff were very friendly and accomodating and welcoming. Room was clean and proper, and kept clean when the maid came by.

Night time security or front desk person was strange, and quite off-putting. My interaction with them my last night left a sour experience. They called me at 11pm and asked to enter my room to "check the minibar". Once he got there, he looked at the minibar asked a few questions, I told him everything was good, then he asked if I had hot water(?), I said yes the shower is fine, and he went to look in the bathroom. Then he asked a few more questions and left. It was a very weird interaction and I did not sleep comfortably that night. Only reason I dropped the overall score. Otherwise it would have been a 9/10.

location, customer service, and super clean