great location great staff

first room safe did not work. second toilet was iffy and sink barely worked

everything was nice

location

The room looks very nice, very comfortable bed.nice pool on the top floor. The reception workers and the security guy were very nice and welcoming. The hotel is located not so far from the 5th avenue and yet far enough from it's noise.... but! It is definitely not a 5* hotel. What we did not know is that instead of lobby there is a restaurant (good one, but that's not the case), and as you can guess a restaurantl plays music for it's clients. But loud one, until late, so you cant rest at noon or early in the evening quietly. Our room was on the 1st floor, in front of the stairs and the elevator and we heard EVERYTHING. The door is not isolated, there is a big gap from the floor. Also the rastaurant/one of the workers phone kept ringing and we heard that even tought the balcony door was closed. I wanted to enjoy the bathtub and the music was so loud... not peaceful as expected. Very noisy guests were yelling few nights and it seems like the hotel workers do nothing about it.

Inside noise from the restaurant and guests. Lack of sound isolation as mentioned above.

Really in the city center of Playa Del Carmen what made it easy to go to the beach or do some shopping and sightseeing. Also the room was clean and nice.

Nothing we didn't like, just a comment: we arrived at 1PM and had to wait until 3PM to check-in, it's written but would've been nice if they made an exception since the room was already cleaned and ready.

Clean, quiet and comfy beds. Big shower, nice rooftop and really friendly and helpful staff. Great location too, close to beach and restaurants.

Good staff, service and cleanliness.

There is a VERY noisy fight club across the street and our room and balcony was overlooking it. Thus, all the noise started very early in the morning (general ”motivational” yelling and incessant bell ringing) which got very tiresome very fast. Apart from this, we had a great stay.

One day there was some problem in the kitchen, we could choose only sandwich or quesadilla for a breakfast we didnt receive any other option :(

The room was well cleaned. We liked the balcony and the rooftop pool was great.

The bed was not that comfortable.. There is not a single glass in the room. None of the bars were working at the rooftop bar..