It was an amazing visit with my family. Thanks to the friendly staff for making our stay so enjoyable!

The service at the Kempinski continues to be disappointing for a big name hotel. Check-in was slow - and despite being ‘Gold’ (whatever that means now) there was no early check-in. More frustrating was that when we did get our room, they offered to bring our bags to the room. I had an online meeting - so offered to bring them myself. They insisted they would do it and they’d be with us in five minutes. 45 minutes and three phone calls later to chase them, I went down to the reception to find them, only to miss my meeting. The rooms are nice and in good condition - but continue to use single plastic toiletries galore. We will stay elsewhere next time.

From the moment we arrived, we felt taken care of at the hotel. A beautiful and very well-maintained building, we felt very safe with the tasteful perimeter and security station at the entrance. Service was five-star, whether from the front desk, the tour of the entire facility by the butler (yes, butler service!), or the room service that set up a roll-away bed. Travelling with four young children, the staff made them feel welcome and treated them like little adults (which helped us with setting behavioral expectations). We purchased the breakfast package upon arrival, even knowing that we'd miss one day due to early departure to tour Alexandria. Service showed again when they assembled six boxed meals (& coffee) for us to collect by 5:30 that morning. When we did make it to breakfast, we enjoyed a cosmopolitan menu that pleased everyone. Best was the server who imparted daily wisdom while refilling coffee. Location was great: we walked to Tahrir Square in the early evening and were able to walk right outside the hotel to walk along the Nile River. I regret we didn't have a lot of time to enjoy the gorgeous hotel. We (my wife, another couple, and I) enjoyed a delightful evening at the rooftop bar; the old fashioneds were a bit sweet for me but delicious after a day of touring and my wife enjoyed the wine selection. I regret we never made it to the jazz bar the floor below; the ambiance felt awesome but the night was too beautiful to sit inside. Next time!

This hotel has a very good location, design and convenience. It is a bit less than 4 Seasons but a lot better. We have stayed in both. It is more modern and updated. I loved their spa with saunas and relaxation room. The views on the roof top bar are amazing. Overall, excellent references. I would definitely go back.

The swimming pool on roof was amazing. Lovely and warm. Beautiful view! The service wasn’t great. Had to ask multiple time to replace kettle in room and scales. Also had issues with paying bill - took a long time as a document for the credit card block was lost.

It was an ideal.place to retreat to in central Cairo. The rooms were quiet, clean amd comfortable. The pool overlookong the Nile was gorgeous, as was the jazz bar. The breakfast and all the food and drinks were delicious! The thing that really made it for us was the staff. They couldn't do enough for us. They were professional, kind and very welcoming. Thank you!

Wonderful and friendly staff, many lounges and areas to sit in, the gym is decent. The location is a walking distance from a lot of local shops and restaurants. Overall I recommend this to anyone visiting Cairo!

Pros : it is a nice hotel in a good location , right by the Nile and close to the Egyptian museum . The breakfast buffet was excellent Cons - a bit expensive . Failure to respond to me when I tried to contact them by e mail and phone regarding some items I accidentally left in the safe . No reply to 3 e mails and when I tried to phone reception put me through to somebody who didn't speak English and who then cut me off