Unusual for China the service was great and everything was clean and worked. We were there as part of my Birthday and when the hotel found out they decorated my room and brought a cake and candles to eat on the balcony. The beach nearby is good but unnecessary as there are several beautiful pools. The eat as much as you like BBQ and Philipino band were quite good and Halloween themed night produced a really good effort from the staff. Has a great time and would have returned new year but booked out.

The hotel is a beautiful and luxurious choice for a peaceful getaway. You get everything you expect from an international high-end hotel. The room is comfortable and modern and nicely designed. The resort site has amazing swimming pools. The kids pools are awesome but there’s a beautiful adults pool that’s long enough to do lengths and surrounded by shaded sunloungers. You can easily spend the whole afternoon there. There is easy walking access to the beach and the resort provides a private area of sunbeds and parasols. The ocean is very nice for cooling off (although the sea is SO warm!) I enjoyed a morning run beside the beach through the trails of the coconut corridor. The food At the hotel is good quality and not a bad price for a high-end hotel, including a decent room service menu with lots of western options. The pizzas are great! The staff are superb and most of them speak English. Cindy and Vincent are especially wonderful. The breakfast was pretty excellent though I didn’t have it every day - it’s about 107 yuan if you pay as you go. Me and my friend had an awesome time. If there is anything to be aware of it is that there is not much going on nearby. The strip down Sanyawan Road here is mainly hotel after hotel, which is perfect for chilling and doing not much. If you want to go to Dadonghai, for example, just take a taxi for about 40 yuan (and I believe regular buses travel the route too). I’ll definitely treat this hotel as my secret China getaway from now on.

I stayed a week here. It was exactly what I needed for a solo trip to relax. The pools were great and no need to really leave the resort and beach area. It's not close to town where all the restaurants are, but if you enjoy walking or riding a bike, then it's not bad at all. The trade off being away from the crowded city and crowded beaches is worth the 20-30min bike ride to the city area. My only complaint was that my non-smoking room smelled pretty strongly when I first arrived. The smell faded the longer I was there though. Chinese smoke heavily and do not always follow smoking policies, so I'm sure all the rooms are like that.

Excellent stay at the Pullman. The staff couldn’t do enough to ensure my stay was first class. Hotel was perfect in every way. Pools great, food for every taste. Overall excellent

Excellent stay at the Pullman. The staff couldn’t do enough to ensure my stay was first class. Hotel was perfect in every way. Pools great, food for every taste. Overall excellent

One of my best holidays ever. Especially the staff always helpful and offer you the best deals. Even staying at the resort was so much fun. I went there with my little one and he was super happy with everything, especially the pools.

Swimming pool was very shaded by the surrounding trees, at times it feels cold.

Service is of high standards. It is easy to get a taxi or the concierge can arrange the hotel driver and car if you intend to take a day tour of around 8 hours around sights. Breakfast is extensive range. Quite a bit of amenities if you have children-playground trampoline some arcade child games feeding fishes and bicycle and pool games for children. There is a big plus point that it has a underpass leading to a private beach overlooking sanya Bay so u need not cross the busy street to get to beach. The only thing it is slightly dated. Probably a bit of sprucing up required. Overall a great hotel.

A truly excellent hotel in a super location. Rooms and breakfast were amazing. I want to go again!

A truly excellent hotel in a super location. Rooms and breakfast were amazing.I want to go again!

I moved from another hotel in Sanya to get improved facilities, including language, food and beachfront position. I wasn't disappointed. The service was excellent, facilities great, including the beach side loungers. The sands restaurant produced sound superb food -local produce. it was a shame that restaurant (sands) wasn't being used by the Hotel residents as it was empty. The guys at the front door were very willing and helpful. I had a great stay there and would go again.

I moved from another hotel in Sanya to get improved facilities, including language, food and beachfront position. I wasnt disappointed. The service was excellent, facilities great, including the beach side loungers. The sands restaurant produced sound superb food -local produce. it was a shame that restaurant (sands) wasnt being used by the Hotel residents as it was empty. The guys at the front door were very willing and helpful. I had a great stay there and would go again.

Our stay was overall pleasant in the deluxe ocean view room. Upon arrival, we were allowed to check in early as there was an available empty room which was perfect for us after a red eye flight. Not too sure how true this is, but we also got a free upgrade for the room to a higher level. The view from the room was beautiful - we could see the waves crashing in the day and also get a clear view of the moon at night. The hotel is pretty accessible, with a bus stop within a few minutes walk from the underpass that also leads to the private beach. It can be reached by bus number 8 (approx. 3 RMB per pax) from the airport or a short cab ride (approx. 20 RMB). While the resort staff told us that there aren't any restaurants nearby, we found a few food choices close by - you can walk about 3-5 minutes from the underpass to one of the best ranked seafood restaurant in the Sanya Bay on Baidu (it's called 小海豚 xiao hai tun). The restaurant serves fresh seafood and the prices are pretty affordable. There's also some restaurant selling coconut chicken nearby. The hotel offers a free shuttle bus to downtown, but you have to book in advance. Otherwise, you can also take the public bus from the bus stop behind the resort (along the seaside) which only costs 3 RMB. Drinks at the lobby bar sucked though. My mint lemonade cost me 38 RMB and it was merely iced water with mint flavouring/green coloring with 1 slice of lemon. Also, bring insect repellent to avoid mozzie bites.

Our stay was overall pleasant in the deluxe ocean view room.Upon arrival, we were allowed to check in early as there was an available empty room which was perfect for us after a red eye flight. Not too sure how true this is, but we also got a free upgrade for the room to a higher level. The view from the room was beautiful - we could see the waves crashing in the day and also get a clear view of the moon at night.The hotel is pretty accessible, with a bus stop within a few minutes walk from the underpass that also leads to the private beach. It can be reached by bus number 8 (approx. 3 RMB per pax) from the airport or a short cab ride (approx. 20 RMB). While the resort staff told us that there arent any restaurants nearby, we found a few food choices close by - you can walk about 3-5 minutes from the underpass to one of the best ranked seafood restaurant in the Sanya Bay on Baidu (its called 小海豚 xiao hai tun). The restaurant serves fresh seafood and the prices are pretty affordable. Theres also some restaurant selling coconut chicken nearby. The hotel offers a free shuttle bus to downtown, but you have to book in advance. Otherwise, you can also take the public bus from the bus stop behind the resort (along the seaside) which only costs 3 RMB. Drinks at the lobby bar sucked though. My mint lemonade cost me 38 RMB and it was merely iced water with mint flavouring/green coloring with 1 slice of lemon.Also, bring insect repellent to avoid mozzie bites.

I was greeted with a glass of delicious coconut milk upon and an English speaker upon check in which made the experience very seamless. The staff and their service is very good offering both English and Mandarin speakers. The room was very nice but could use some TLC. The pool was okay as there aren't many lounge chairs available considering the size of the hotel. The hotel also seems to cater greatly to families with children which can be a little annoying for couples and single travellers as all the activities for kids are done in the main pool. There should be a sectioned off area for the pool activities. Buffet breakfast was pretty standard, nothing exceptional. I would also suggest the staff seating the guests because every day I had to search for 2-4 minutes for a table (I was a solo traveller) and some guests would waste a table for their bags or personal items. The balcony view is great and the private access to the beach is very convenient.

The property is clean and well maintained. The exterior facilities are great.

The most impressive of this hotel is the quality of the hotel staff members. They are all helpful and respond

Good facilities and environment, staff are in general showing good attitude.

This is one of the best hotel I every stay.all the staff are very helpful especially jack. He cater to my family need very attentively

This is one of the best hotel I every stay.all the staff are very helpful especially jack. He cater to my family need very attentively

空港にも比較的近く、管理の行き届いたprivate beachがあって、ホテルのPoolはまるで自然の中のオアシスのよう。4日間の滞在期間中、初日のみ観光のため外出したが、他の3日間は、外出をcancelして、ずっと、ホテルで快適に過ごすことができました。

The food in general is good but very expensive. Breakfast is 200 rmb per person.

The food in general is good but very expensive. Breakfast is 200 rmb per person.

hotel staff is frdly hotel facilities are in good condition the hotel room is perfectly cleaned and is quite comfortable would like to recommend this hotel to my frds without doubt.

hotel staff is frdlyhotel facilities are in good condition the hotel room is perfectly cleaned and is quite comfortablewould like to recommend this hotel to my frds without doubt.

The hotel is fantastic, with very good scene, friendly staff. The only problem was that the free internet is too slow, even can not check my email. While they charge for a high speed. It is really out of date.

The hotel environment is good but not many food choice. The concierge service is very bad. They knew nothing about hotel surrounding area such as where to eat, where to go and where to buy. Also refer us to someone not related to hotel which the golf service RMB 300 more than outside.

The Pullman in Sanya is beautiful. Fantastic swimming pool medley, easy beach access, lovely views, good staff. Still the overall stay was not very satisfying. My first complaint is the nickle and diming of this place. Reasonably fast internet costs extra, no coffee machine in room so brewed coffee costs extra, etc. My strong advice to anyone contemplating staying here is to make sure to have the breakfast included in the package. There is nowhere else to go for breakfast and if not in the package the cost per buffet is 180 cyn. It is a great buffet, but if you are not one to eat like a pig in the morning and fast the rest of the day, overall costs for food really add up. Second, there is a lack of 5 star courtesy, for example, housekeeping knocking on the door at 8 or 9 am to find out if they can start cleaning. One of the worst examples was in the afternoon when the outside restaurant was preparing for the evening meal. Some staff were cleaning the floor with a scrubber and solutions that were splashing around, while at the same time servers were loading plates onto low shelves in the exact area where the floors were being scrubbed. No doubt stray solution was being distributes onto some of the plates. Yuch. I told management, and showed them a photo I had taken, but got no response. What 5-star hotel would permit this kind of health violation? Grout in the showers in the room were filthy, wine in the mini-bar was fouled by overheat and inattention.

In Sanya I love the yalong bay area, but I like to change hotels to have different view and something different during our holidays, this time we stay again in Pullman because we like it very much! I do recoment as the best place to stay in Sanya bay! Food is great, service, great view from our room! and you always have options on the pools if you want to be away from others.

Fabulous

The room and the resort were both extremely beautiful. View was wonderful and seemed first class compared to a few others that I saw. Restaurants were pretty disappointing. Expensive and not that tasty. Massage was heavily over priced and not that great. We had a terrible experience dealing with customer service for a miscommunication over breakfast. When we checked in I swear front desk said there was free breakfast, but then we were charged for it. They refused to give us a refund or compensate. It wasn't until higher management was involved that we got a free breakfast back. Other than that experience overall service was good. Overall the resort was beautiful, but the lacklustre restaurants and the poor customer service experience would make me lean towards never coming back.

Highly recommanded for relaxing. Should have more promotion to attract guest for comeback again.