The rooms were very comfortable. The location is good, close to the center of Boston, but you have to walk almost 2 km to get there. The area is very good and beautiful, with a park and the river just behind the hotel. There are two train stations relatively close (maybe 700 meters away). The hotel area is nice, but if you need a supermarket, you have to walk more than 1 km to find one. Only a few restaurants nearby and not good ones. The mall in front of the hotel is under renovation, so only a few stores are working.

The food in the hotel restaurant was too expensive, and if your group is more than 5 people, you have to pay an additional service charge, it is better to sit at two tables of no more than 4 people. There are no supermarkets nearby and only one convenience store 1 km away that is not worth it. You have to walk a lot, but in Boston, if you don't stay downtown, you either take taxis or walk.

Location

Perfect hotel stuff, perfect river view, perfect cleaning (especially perfect floor attendant)

We wish a roof bar :-)

Booked a one room for my family, was given two non adjoining rooms. Could not use it with a toddler and baby. Booked another hotel, was told I would be refunded. No one ever responded to my inquiries. Total nightmare

Location

Room had a non working AC Ripped carpet Extremely old mattress that needs to be replaced Old furniture in the room

Stayed here to be close to Mass Eye and Ear. Very close, very nice hotel! Bar located inside and a Starbucks!

The amenities of the site.

Customer service at the restaurant

Clean

The location was decent.

Our 4th of July stay at your hotel was a considerable disappointment. The room we initially received (room 921) had an unpleasant odor so strong that we immediately requested a change. We had booked a two-bed room with a river view, hoping to enjoy the fireworks, but were instead moved to a king room with a cot and only a partial view. There was no adjustment made to the price to reflect this downgrade. The cot was visibly unclean, seeming to have been pulled from storage. We had high expectations and unfortunately, our experience was far below the standard we anticipated from a hotel of your reputation.

Location

Unstable wifi, unstable water temperature, not helpful staffs

Room had no a/c moved us to another room where the shower was not working properly.

Everything is good except when I booked the room they'll give me one price when I check out that was a different price big difference so I think that's not good

View was beautiful, the staff were excellent! Nice to see MIT graduates from there, but I felt like my stay was not very important because of it.

Room was nice enough with pretty decor and clean. The restaurant in the hotel was hot, chairs uncomfortable, drink I ordered tasted like salt water, food fair. No beans for latte and extra cost to park!

View, and location are at the top of the list. The lobby bloats welcoming elegance. Front desk representatives are calm and helpful. our room was decently lit by pulling back the curtains. Royal Sonesta makes it easy to travel with pets. The attached Parking Garage is quaint and fairly up-kept. The hotel is a small 23 minute walk to TD Gardens. perfect for overnight stays after an event.

No complimentary breakfast :(

Location was excellent

No hot tub

Next to a mall and on the river

no nearby subway station

I like the location, and the hotel itself was very nice and clean.

Since it is a pet friendly hotel we brought our dog with us and was hit with a $75 fee for it, that was our first unpleasant surprise. Second was the room itself; although clean and very nice it was small. The AC worked but only in one direction so one of us was freezing while the other one was sweating. The bed itself was very uncomfortable, we didn't get much sleep. I wish the hotel stuff at the check in and out would have told us about discounts on parking.