Everything was clean and walking distance to everything!

There was a mix up with our breakfast being included! The manager Saturday and Sunday 4/12/-4/13 didn’t seem to care had horrible customer service skills and offered no help or consideration! We just paid for our breakfast which is fine but the inability to even show any consideration to the issue or try to help find a solution was concerning! I have never came across a manager that didn’t try to help find out what happened or what the issue was. It was oh sorry nothing I can do!

Loved the location, walking distance to everything! The beds were comfortable, the staff was helpful and friendly. Loved the sitting area inside and outside with the fires. The kids loved the pool also!

I thought i read on the website that all rooms had a balcony or patio, we didnt get either. Also, we had to call the front desk to figure out how to get the jets on oir jacuzzi to work. They said the button panel on the wall by the bathroom controlled it, nope..we finally figured out those buttons controlled our window shade! The buttons on the wall by our TV controlled the Jacuzzi jets! They really should label their button pads so guests know what operates what. That is why i gave my review a 9. Overall it was a decent stay.

Clean, comfortable and well taken care of.

The on-site bar could have longer operating hours.

It’s was an excellent hotel. Staff was very nice. We enjoyed the fire pit and the hot tub.

The mattresses were way too hard. Neither one of us got much sleep and when we did we would wake up hurting

Personal muy amable, la ubicación es perfecta muy cerca del centro

Everything was great.

The bed could use upgrading. But it wasn't unbearable.

The hotel itself is beautiful and very clean. Loved the lobby seating area around the huge fireplace. .so nice on those cold days and nights of Feb.. Also liked the on site restaurant and bar. Very modern, and stylish.

Truly I was so dissapointed in this hotel becuase I assumed it being a Hilton, it had to be awesome. It was our 14th Wedding Anniversary trip and I am usually not one to complain about anything but I personally hated this hotel and the parking lot area. I did not like the fact that there is no direct walkway, entrance to the main parkway from the hotel. My husband and I who are in our mid 60's had to walk the back street to get to where we wanted to go which is ok if you are young without any health problems and don't mind walking long distances just to find a good place to gain access to the main parkway. I think the hotel is way over rated for the price we paid after taxes about 300.00 a night after Feb 14th and The rooms are on the smaller side. I can't even imagine the price in summer and fall. We were charged an extra $50 fee for pool and hot tub use that was supposed to be refunded if we didn't use and we did not because they only have one small hot tub and it was always full..Hated it's location also because anyone in the drive way entrance can see you whether driving or walking. We never got refunded at check out or ever afterwards and we never used the pool either.. it wasn't even mentioned at check out.. i think they should have asked if we used them or not. We didn't think about this stuff until days had passed. The mini fridge is exactly that, the smallest imaginable. Don't plan on storing anything much. Will not hold it. Will barely hold a.left over meal or anything at all, so Better bring a big cooler with you and have plenty of ice for it.. Honestly the Edgewater Hotel was a much better value for the money and I know because we stayed there also. We also paid extra for the breakfast because we didn't want to worry about walking or driving early hrs. For breakfast. We had a choice of taking either the buffet or a direct order from the kitchen. The 1st. Day we ordered from the kitchen, an egg omelet. Not good.

Great service!! Excellent staff!!

Nothing