Beautiful hotel - Friendly staff

My recent stay at The Ritz-Carlton, Berlin, was deeply unsatisfactory. I had chosen this hotel for a good relaxation and rest, but the turn of events left me quite displeased. On the second day of my stay, I requested an additional day’s stay, which the front desk agreed to. However, in the afternoon, while I was taking a normal nap, my friend, concerned about my health, called the hotel twice to ensure my wellbeing( because I was too sleepy to pick up her phone). After the staff confirmed I was fine, for reasons beyond my understanding, I was abruptly asked to leave the hotel. What added to my dismay was the staff’s unhonest claim that my friend had called multiple times during the night and afternoon, disturbing the hotel. This was proven to be false upon verification, as there were only two calls she made. To my shock, upon check-out, I was informed that I had been blacklisted from the hotel, permanently barred from staying. And I want to clarify that during the stay I didn’t engage in any behavior that violated this hotel’s policies or rules. This approach was not only baffling but also lacked basic humanitarian compassion. I am extremely disappointed with the service and handling by The Ritz-Carlton, Berlin, and would not recommend it to other guests looking for accommodation.

Sehr freundliches Personal beim Frühstück und an der Bar, schönes Zimmer, gute Lage.

Drei Tage lang ließ sich das Badezimmer in der "Deluxe Junior Suite" nicht erwärmen. Insgesamt 5 mal reklamierte ich den Zustand an der Rezeption, immer versprach man sofortige Abhilfe mit geschwülstigen Bekundungen tiefsten Bedauerns. Erst durch einen Elektroheizkörper, den ich für die letzte Nacht ins Zimmer gestellt bekam, konnte das Badezimmer erwärmt werden. Am Abreisetag bezahlte ich die Rechnung in bar. Trotzdem wurde am Folgetag, also innerhalb von 24 Stunden, meine Kreditkarte, die ich hinterlegt hatte, belastet. Wieder wurde meine telefonische Reklamation mit vollmundigen Entschuldigungen durch den "Guest Experience Manager" erwidert, das sei alles nicht der Stil des 5-Sterne-Hauses, man sei untröstlich, usw. Die Rückbuchung sei auch schon veranlasst worden. Bis heute, nach 7 Tagen, habe ich mein Geld nicht zurückerhalten. Ein Anruf bei meiner Bank bestätigte, dass bei gutem Willen eine Rückbuchung genauso schnell erfolgen sollte, wie die Belastung. In diesem Fall folglich innerhalb eines Tages. Nun wird es wohl einen Fall für meinen Anwalt werden. Und das alles in einem 5-Sterne-Haus. Unvorstellbar!

Czystość, wygoda łóżka, bardzo cichy pokój, personel, śniadanie, parking, lobby bar…

Für uns die beste Unterkunft für einen Kurztripp ! Bestes Frühstück

Nix!

El alojamiento en si, el personal y la limpieza. Tanto la atención en recepción como de todos los empleados del hotel fue maravillosa, botones, personal de limpieza,… La habitación grande y muy cómoda . Cama, almohadas y ropa de cama de calidad.

Que en el desayuno del domingo la atención y la disponibilidad no fue la misma que los demás días ! No puede decaer la calidad de un alojamiento como la de este hotel porque en el desayuno del domingo haya más gente.

Tolle Lage, meist sehr freundliches Personal

Manchmal leichte Überforderung der Servicekräfte beim Frühstück

bardzo dobra lokalizacja, piekne wnetrza, super obsługa.

Great experience, friendly staff and an amazing breakfast. The rooms are spacious and very clean and the location is great, very close to the Brandenburg Gate and other tourist attractions.

The only downside was that during our stay a VIP guest showed up and things got very chaotic from that moment on. Service became slow, several security personnel were rounding the place and it made us feel watched and intimidated. There should be better procedures to separate VIP guests from the rest.

Tolle Lage, gutes Personal

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Smack dab in the middle, near plenty of restaurants, shops and historical sites. The location is brilliant, the staff and facilities were immaculate, and the room was stunning.

Staff couldn't be more accommodating. We had an amazing time. Would highly recommend. Decor was amazing. Curtain club cocktail bar was exquisite. Can't fault the entire experience.

The pool could have been a bit bigger.....but it is advertised as "splash". Nothing else that I would consider changing.

Comfortable beds

Check in process could be better Not enough restaurant options . When we arrived two restaurants were closed and the lounge menu was extremely limited .

Beautiful hotel and rooms Excellent breakfast Attentive staff Cool bar area

Pool was a bit cold

Excellent service from the doormen to the reception to the rest of the staff. Highly recommended.

Nothing

Amazingly friendly and helpful staff..lovely clean and big rooms! Wonderful bar and restaurant on site.

The staff were amazing and professional, standards of the whole staying was perfect

Nothing Very

The attention, help and proactivity of the staff, the facilities, the breakfast. The pillow-menu.