Always great. Best customer service in the business

Everything great but late night bar food would have been better. On each night I was only back after 9.30pm and there were no food options.

Hotel is goof very dissappinted found young kids running amd messing around stairs and var after 9 pm

Room below ground level. Very noisey outside during the night. Not sure if i wasnear service entrance or not as my window looked out on to a brick wall 3 feet from window. There is only a choice of 3 TV channels so expect to be bored. For a ballbridge hotel, i expected more. Will not be back and will make sure my company does the same and colleague's from Aviation conference.

I've stayed in this hotel many times when I am on business in Dublin and always experience excellent service. This trip I was allocated a room on the 6th floor in what looked like new rooms in a dormer on the roof. All very nice, however there was no central heating, only AC, with a "HEAT" function that did not work. Thankfully, blankets in the cupboard helped me keep warm.

CB Hotel is located near other large hotels and close to the embassies. Hotel has a fantastic front facade and good restaurant. Rooms lacked the nice details: shower heads look like they came from a rugby club, complimentary water not replenished, lacking shampoo in the bathroom. Reception were very welcoming at check-in and check out.

I called to confirm my reservation. The person asked for my Sir name, I gave it twice to the service desk and he alleged I did not have a reservation under that name (my last name). The clerk said I have the wrong hotel. Therefore, i am unable to rate my stay at this location.

Location was perfect for us. A negative for me was using the lift from the car park - no notification of which floor to choose for reception. I would like to compliment them on the instruction in the bathroom on how to use the shower - very helpful. The TV needed some attention.

Very enjoyable

A beautiful hotel in a great area of town. Walking distance to some great restaurants, and also an easy taxi ride into the center of the city. Highly Reccommend.

Room Clean service was not everyday - beds not made and in room coffee tea service not replenished until specifically requested. Car parking access information caused major problems due to height restrictions. On site works loud - lifts often out of action.

On line check in - although completed - no mail was received to state when room was available as detailed in the online check in process. Room OK. Lots of black mould in the bathroom and the shower

Fast, friendly, clean.

Vintage exterior, modern interior- love it.

We had two rooms booked for our stay, one on the 3rd floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. The bathroom still had a shower curtain and looked like it had not been updated in years. Our 6th floor room was very comfortable and I found it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The waiting staff were running around and it was very chaotic. I also noticed other tables were receiving the wrong orders and it was quite an unsettling environment. The food itself was lukewarm and not worth the high price tag. There should also be a service lift for the hotel employees as I found the catering and bar staff were using the main lift with big trolleys which really slowed it down. Overall I would not reccomend this hotel to any friends family’s or colleagues and I also would not be returning.

We had two rooms booked for our stay, one on the third floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. Our 6th floor room was very comfortable and I find it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The food was lukewarm and overall I would not reccomend this hotel to any friends family’s or colleagues. I also would not be returning.

I love this hotel. Location is perfect and the hotel is a very high quality. However, I booked a twin room for 2 people but, without explanation, was given a room with just one bed. Luckily my colleague was unable to travel so one bed was sufficienct but the hotel people wouldn't have known that.

Lift broke down for a time. Friend with wheelchair so we could not leave the room until it was fixed. Missed our dinner reservation

Very easy to get to light rail. Rooms were comfortable & quiet.

For starters, there is nothing near this hotel. It is beautiful to look at from the outside. The service in the restaurant is HORRIBLE. They seat you, then forget about you. I see them working but it was never for our group. The food selection was good and everything we had was delicious when we finally received it. We waited 45 minutes for tea and dessert because two different waiters forgot. We got there early which it was expected our room wouldn’t be ready however, they gave 4 girls who just arrived keys to their room when we had been waiting for 6 hours. I finally had to say something. Then she asked me “do you want to add breakfast?” I said yes, did she add breakfast, no she did not. I really could go on and on about how inattentive the staff was. Just do yourself a favor and don’t stay here, drive by and take a picture if you think it’s that pretty.

Customer service was excellent...and beds/sheets were very comfortable. Room was impeccable. However, despite efforts to repair, (1) toilet did not flush properly, (2) shower did not drain, (3) wifi connection was extremely weak/inconsistent, and (4) TV kept glitching and would turn off while watching. Staff responded and investigated when I brought concerns forward but they were NOT able to repair. Despite these concerns, I would stay again as the Customer Service was outstanding, location was ideal, and bed was extremely comfortable.

it was a good stay, the room was a great shame it did not have a third bed as my sons had to stay in the one bed. Service was okay in the restaurant and very good in the bars. I will admit it was very busy that night for the staff will recommend it to others as it was very cost-effective compared with other hotels in the area, and the staff were very pleasant

This is a beautiful hotel in a perfect location close to the city centre, but without the noise of the city centre. When I was there the lifts were being worked on so I had to drag my bags up two flights of stairs from the basement car park which was a little inconvenient, but refurbishments need to happen so I am fine with that really. The price of parking though I did find very expensive considering I was a guest.

As always an absolute pleasure to stay at this Hotel. Staff very Professional and friendly and a great atmosphere throughout. Will be back again next year.

We stayed as we were attending the board Gaisc for lion king with our 9 year old daughter on arrival to the hotel at 4pm we asked the receptionist could we book a taxi to take us there she assured us it was done for collection at 6.30 there was a lot of people in the foyer and I went and at6.45 to enquire on taxi we were told to wait that driver would come in & call our room number at 7.10 my husband went to reception to be told no more taxi were servicing the hotel we then had to take our own vehicle and try and find parking theatre started at 7.30 of course we got clamped and had to wait an hour and half to get released so stressful on my daughter and then the real kick €63 for parking in hotel car park ridiculous will not be returning

Beautiful architecture. Fair cleanliness for a 4* hotel in Europe. Our cups and spoons were dirty when we got our room! It was a warm room, we could turn off the heater but if we wanted cooler room, we could not open the window. The room service staff was a guy who couldn't speak English and was very rude. We asked for a small scale to weigh our luggage and they didn't have it, When they refreshed the room, they didn't provide more water saying that it's only the first time you check in! Overall, cleanliness was not at a 4 star level, everything else was good.

There was no mini fridge, and no shampoo in the shower. Also the elevators are being worked on. It was mostly quiet except when the workers were banging on stuff, but they stopped around 5 or 6pm. Breakfast was delicious and had so many options! The property is beautiful and there are a few restaurants within walking distance. Over all a nice place. We would definitely come back and bring our own shampoo.

Myself, my husband and our 3 year old enjoyed our stay. The beds were comfortable and all the staff we encountered were friendly and helpful. We did feel like the odd little touches were missing such as hotel information in the rooms including the TV instructions and available channels and an iron. Overall, we had a good stay and we would definitely stay in a Clayton hotel again.

Great service. The quality of the room did not stand up to the price. My room had small damages in the bathroom that did not impact the general impression of the hotel much, but it did not stand up to the price of the room.

A little out of the way but direct bus to downtown and 5 minute taxi. Not a lot of shops or restaurants close by. But it is quiet.

Lovely property

Nice hotel, very clean and sanitary. All was very nice.